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Windows SAV Client not updating definitions since Jan 20th 2013

Created: 09 May 2013 • Updated: 09 May 2013 | 11 comments
This issue has been solved. See solution.

Hello all, I have one server that is pretty old and is lacking resources, (JUNK) anyway, I have SAV installed on it, it is v. 10.1.9, and no matter what I do, the definitions will not get up to date. I have tried the liveupdate which eventually fails and tried the rapid release which also did not work. This is 32 Windows server 2003 machine. I cannot upgrade to SEP due to resource issues, but I really would like to get the defs on this thing current and actively running as they should from this point forward. Is there anything outside of a re installation that may do the trick?

Operating Systems:

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.Brian's picture

Did you try running the JDB file?

https://www.symantec.com/security_response/definit...

Is there enough space on the disk?

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The Conquistador's picture

It's a small HD, 4GB, and It has like 2 GB free, but when I run the LU, it shrinks it down to nothing.

The Conquistador's picture

The following Symantec products and components are installed on your computer.

> Avenge MicroDefs25 SavCorp10

> LiveUpdate

> Symantec AntiVirus Corporate Client

Initializing...

Connecting to liveupdate.symantecliveupdate.com...

Downloading catalog file (1 of 4), product up-to-date.

Downloading catalog file (2 of 4), complete.

Opening update list

The digital signature found on the catalog file has been signed by Symantec Corporation.

Processing update list

Opening update list

Processing update list

Downloading catalog file (3 of 4), product up-to-date.

Downloading catalog file (4 of 4), complete.

Opening update list

The digital signature found on the catalog file has been signed by Symantec Corporation.

Processing update list

Opening update list

Processing update list

The following updates have been found:

> Avenge MicroDefs25 SavCorp10, 232012.9 KB

Total Download 232012.9 KB

Downloading Avenge MicroDefs25 SavCorp10 (1 of 2), complete.

Downloading Avenge MicroDefs25 SavCorp10 (2 of 2), complete.

Installing Avenge MicroDefs25 SavCorp10 (1 of 2), failed.

LU1821: This update failed because it tried to overwrite a file that was in use. Close all of your Symantec applications and run LiveUpdate again.

Installing Avenge MicroDefs25 SavCorp10 (2 of 2), failed.

LU1821: This update failed because it tried to overwrite a file that was in use. Close all of your Symantec applications and run LiveUpdate again.

Installation failed, error summary...

LU1806: LiveUpdate downloaded all of the updates you requested, but all of them failed to install. Please try to get the updates at a later time.

LiveUpdate session is complete.

.Brian's picture

LU1821: This update failed because it tried to overwrite a file that was in use. Close all of your Symantec applications and run LiveUpdate again.

Can you reboot the box?

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The Conquistador's picture

I dl'd the vd3d5204.xdb and it gave me a bunch of files that I have NO idea what to do with. I am very confused here.

.Brian's picture

Download the 20130509-004-i32.exe file instead

 

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SOLUTION
SMLatCST's picture

I'm afraid SAV defs are not longer available automatically since the product went EOSL last year.  Please see the below articles:

http://www.symantec.com/docs/TECH178551
http://www.symantec.com/docs/HOWTO73168

As Brian suggested, you may still be able to apply the latest updates using the Intelligent Updater.  Unfortunately, it seems like you've missed the cutoff point for requesting an extension of defs for SAV (2012/07/04).

SEP12.1 has a smaller footprint than SEP11.  I'd recommend running a test install of SEP12.1 with the AV-only featureset on a test machine, to help you determine if the footprint will fit on the system in question.

SMLatCST's picture

In that case (depending on how important this server is) I'd suggest you take a look at Critical Systems Protection

http://www.symantec.com/critical-system-protection

This is specially designed to have a tiny footprint, and works to lock down the functions of a server to prevent unauthorised actions from occuring (rather than actively looking for malware).

The Conquistador's picture

Thank you, even if I used basic protection and installed nothing but the core, I doubt this server would be able to handle it.