couple thoughts...

1. Logging in with regular user account: Do you have "Administrator-only Quarantine" box unchecked under Spam tab - Quarantine Settings?
2. With the Spam emails: What is the rule you have set for handling spam? Delete or quarantine? can you tell use what the verdict was for one of those emails by searching thru the Audit Logs on the Status tab?

Stephen

Hi,

What spam policies do you have enabled? (Click the Spam button on the top menu)

You should make sure that the Policy for "Spam or Suspected Spam: Quarantine message" is enabled and applied to either your default group or the groups you have created from the LDAP sync data.

Also, you should check what the Reputation policy settings are (Click the Reputation button).

If they are set to 'Reject SMTP Connection", the message is never received so you will not see anything dealt with by Reputation in the quarantine.
I recommend you leave it that way as it is the most efficient way of blocking spam.
I also recommend that you try to avoid enabling end user quarantine by deleting spam and suspected spam.

I'd suggest having a read of the Getting Started and Administrators guide if you are brand new to Brightmail Gateway - It'll explain the features and concepts you should be aware of.

HTH

//ian

Hi there,

we are facing the same problem.
Messages for users are quarantined. the user gets an Email with links to view and release/delete the quarantined messages.
This works. But when the user tries to logon to his q-zone manually with IE, an error message is displayed (bad username or password) after the user has entered his Áccount.