Hi, I'm using Outlook 2010, Win7, EV10 SP1 backend, outlook add-in 10SP2. I have a virtual vault set up. When I go to Start, and search for something, it brings up Outlook message, vault cache, and files and programs with that term. If i select vault cache, it displays all the possible hits in a window. When I single click and item, the preview pane does not display a preview, it says "no preview available" or "this file can't be previewed". The policy is set to display 128 characters as a preview with full indexing.
I did a search on this site and noted some people were running PGP addins which caused a similar issue, but I'm not running this.
I have a feeling the issue might be to do with the vault cache being unable to render messages into the preview pane in Windows? I do note that part of the result has a small preview highlighting the terms that were searched on, but this is not part of the preview pane.
Is this by design? Any ideas?