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Windows XP SP3 laptop + Cisco VPN client + SEP 12.1 RU 1 MP1 = pure disaster

Created: 05 Nov 2012 • Updated: 05 Nov 2012 | 5 comments
This issue has been solved. See solution.

Hi All,

I just want to calrify with you guys, SEP 12.1 RU 1 MP1 32 bit is currently the culprit for many system failure and breakdown in my support team running on laptop with Windows XP SP3, as soon as the SEP 12.1 RU1 MP1 upgrade rolled out from SEP 11.0.4, some of those people in my team went back home and then found out that their laptop is no longer connected to the network, by using wire or wireless.

Cisco VPN is also not working either ?

can someone please clarify that this is the bug in deploying SEP 12.1 RU1 MP1 in Windows XP SP3 environment.

stopping the service using SMC -STOP is not really helpful at all, some people uninstall SEP even got worse with BSoD on their laptop.

The only team that got it working are using Windows 7 64 bit on laptop and they said that hey rebooted several times more than just once before heading back home to make sure that the green dot is appearing first before leaving the office.

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.Brian's picture

Hi John,

Just clarify, upgrading from 11.x to 12.1 RU1 MP1 is not supported. See this:

 

Supported Upgrade paths to Symantec Endpoint Protection 12.1

http://www.symantec.com/business/support/index?page=content&id=TECH163514

Also, in order to determine whether or not this is a bug, you will need to open a case with support.

I know in my case similar to what you describe above, ADC was causing the issue so I removed the component. Since we don't use it, I simply will leave it out of the install package. I never did open a case because I don't have the time right now.

If you have the time, I would open a case so they can investigate.

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

John Santana's picture

Cool, so how can you deselect that component from the SEP client deployment package ?

Thanks Brian !

Kind regards,

John Santana
IT Professional

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Please be nice to me as I'm newbie in this forum.

.Brian's picture

When you setup your Client Feature Set, be sure to not check the option for ADC, see screenshot:

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

SOLUTION
John Santana's picture

Cool, thanks Brian. so in this case this cannot be done from the server automatically ?

Kind regards,

John Santana
IT Professional

--------------------------------------------------

Please be nice to me as I'm newbie in this forum.

.Brian's picture

You can add or remove features to an exsiting client install. See this:

 

How to add or remove features to existing Symantec Endpoint Protection (SEP) client installations

http://www.symantec.com/business/support/index?page=content&id=TECH90936

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.