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Windows XP SP3 Network Issues: missing Authentication Tab

  • 1.  Windows XP SP3 Network Issues: missing Authentication Tab

    Posted May 28, 2013 10:40 AM

    I've some PCs that perform a strange behaviour.

    SEP 12.1 RU2 Installed with all components.
    Everything works fine till the user change its IP settings. When it tries to return in dhcp settings, it cannot get IP Address, ipconfig shows nothing and the authentication tab is missing in the lan properties.
    If I cleanwipe it and reinstall, everything's works fine... till the next IP change.

    Steps I've already performed:

    • services checked and already started (I mean wired and wireless autoconfig);
    • socks reset;
    • network card deleted and automatically reinstalled;
    • network card deleted and manually installed with latest drivers.

    No way, the issue persists.



  • 2.  RE: Windows XP SP3 Network Issues: missing Authentication Tab

    Posted May 28, 2013 10:42 AM

    Do you have NTP enabled (firewall and ips?)? Have you tried disabling to see what the result is?



  • 3.  RE: Windows XP SP3 Network Issues: missing Authentication Tab

    Posted May 28, 2013 10:45 AM

    Have you created this rule?

    Client computers are unable to receive addresses through DHCP after installing Symantec Endpoint Protection



  • 4.  RE: Windows XP SP3 Network Issues: missing Authentication Tab

    Posted May 28, 2013 10:47 AM

    Nothing changes.

    It seems a problem with the drivers installed during the first installation but, somehow, I cannot "correct" it.



  • 5.  RE: Windows XP SP3 Network Issues: missing Authentication Tab

    Posted May 28, 2013 10:47 AM

    Tried with it, tried with a permit all rule, tried removing the firewall, tried withdrawing the rule... nothing.



  • 6.  RE: Windows XP SP3 Network Issues: missing Authentication Tab

    Posted May 28, 2013 10:54 AM

    What is the client OS? Happening on all or just some? Any patterns that you notice on affected clients?

    What if you try a different version of SEP, same result?



  • 7.  RE: Windows XP SP3 Network Issues: missing Authentication Tab

    Posted May 28, 2013 11:05 AM

    One client has for sure Windows XP SP3.
    The others... I don't know in this moment, I've to check (and I will).
     

    I've not tried with different SEP versions because I don't have the possibility to strictly operate to the machine.



  • 8.  RE: Windows XP SP3 Network Issues: missing Authentication Tab

    Posted May 28, 2013 11:05 AM

    created a new rule and made it above the blue line right?



  • 9.  RE: Windows XP SP3 Network Issues: missing Authentication Tab

    Posted May 28, 2013 11:06 AM

    Yep, confirm.



  • 10.  RE: Windows XP SP3 Network Issues: missing Authentication Tab
    Best Answer

    Posted May 28, 2013 11:17 AM

    IE version 6 or 8?

    firewall driver is loaded without any issue?

    http://www.symantec.com/business/support/index?page=content&id=TECH166169



  • 11.  RE: Windows XP SP3 Network Issues: missing Authentication Tab

    Posted Jun 03, 2013 11:25 AM

    Rafeeq, perfect!

    The machine had IE 6 on board.
    After the upgrade to IE 8, everything's working fine smiley