WinUsers getting 'You are not authorized to use Helpdesk at this time'
We have run into an issue where users logging into the WinUser interface are getting the 'You are not authorized to use Helpdesk at this time' error message. This primarily seems to effect new users logging in for the first time and creating their account but I have had at least one other user report the error when they have already created an account.
I have tried the following Symantec KB articles:
http://www.symantec.com/business/support/index?page=content&id=TECH14051 - This procedure fixed the error on our test server
http://www.symantec.com/business/support/index?page=content&id=TECH23590 - Specifically the part regarding access to the Altiris and Console
I have verified that the Domain\Domain Users group, of which my test account is a member, is a member of the Altiris Guest group. The error seems to indicate that it is defaulting to the 'Anonymous login' rights. Any suggestions of where else to look?