Video Screencast Help
Search Video Help Close Back
to help
New in the Rewards Catalog: Vouchers for "Symantec Technical Specialist" and "Symantec Certified Specialist" exams.

wise express 7-installer runs everytime app icon is started

Updated: 19 Sep 2010 | 6 comments
wl's picture
0 0 Votes
Login to vote

Hi - wise express 7 - install onto XP computer runs flawlessly and new app icon appears on desktop. But every time app is run the windows installer runs again. It asks for re-boots during install and have done this when asked and manually but no luck. Windows installer just wants to run all the time instead of the desktop icon just running the app.
Thanks

discussion Filed Under:

Comments

Atom's picture
13
Mar
2010
0 Votes 0
Login to vote

Check repair log

I am taking as presumption that this is windows installer based installation.

 I would check the application log in eventviewer to check which component is triggering the repair.  (filter on events that have msiinstaller as source)
You wil find a component guid there.
Go to the component in question using an msieditor and check what is set as the keypath of the component.
Check whether this registry key or file is present on your computer when before you click on the shortcut.
If not,  it my trigger a repair.

Sometimes current user files that are in a component whithout having a current user registry key as keypath might cause repair problems as well

wl's picture
13
Mar
2010
0 Votes 0
Login to vote

Hi Atom thanks for help.  So

Hi Atom thanks for help. 
So basic question is where do I find the eventviewer and in what directory is th log
Thanks
Wayne

Atom's picture
13
Mar
2010
0 Votes 0
Login to vote

Which os are you using ?

If you're using Windows XP

Go to start/settings/conftol panel/ Administrative tools/ Event Viewer.
There go to application log and filter on event source msiinstaller.

wl's picture
13
Mar
2010
0 Votes 0
Login to vote

I have 2 warnings one warning

I have 2 warnings

one warning referenced the original mis-spelled install dir

was c:\program files\atte[installdir]
now c:\program files\aate[installdir]

could the old installed be somewhere else that I cannot see

Wayne

EdT's picture
15
Mar
2010
0 Votes 0
Login to vote

You need to uninstall the old version

There are many places where the old version's information is stored, including the registry, and there is a cached copy of the original MSI in the c:\windows\installer hidden folder.
In an idea world you should be testing your MSI packages on a virtual machine that can be rolled back to a clean condition, or a PC that can be quickly rebuilt to a clean install of your test operating system.
Otherwise, you can google for a utility called MSIZAP which can clean up MSI installs for you, so that the spurious content that remains of your old install is correctly cleaned up.

If your issue has been solved, please use the "Mark as Solution" link on the most relevant thread.

wl's picture
18
Mar
2010
0 Votes 0
Login to vote

Thanks EdT I will try the

Thanks EdT
I will try the msizap