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Wise Installation System 9 will not exit properly, Task manager states not responding

Updated: 23 May 2010 | 1 comment
Austin_Byrne's picture
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Hi All,

A few weeks back my installation of Wise Installation System 9 started hanging when I tried to close the program. I can compile and work on scripts but when I try to close the program it hangs completely. If I open the task manager while it is hung it states tha that application is not responding. I tried un-installing and reinstalling the software but this has not corrected the issue. It doesn't matter if I open an existing script or open a fresh script the program never closes without the process being killed.  

Please help!

Cheers,
Austin

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EdT's picture
23
Nov
2009
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Is this happening on just one

Is this happening on just one machine, or have you tested on another machine?
Assuming that your installation source is unchanged, the predominant reason for this type of problem is some sort of change to the operating system environment you are using. Perhaps an antivirus update has started reporting false positives for one or more files in the WIS 9 install (this has happened before), and is blocking file access, leading to the hanging problem. The answer here is to run all your antivirus and antispyware solutions on full scan mode and see if you get any reports of positive hits involving any WIS 9 files.
You may also have picked up a virus which is affecting your system,
Hardware issues may be creeping in - check the event logs for any entries recording disk read errors or any other hardware related issues.

If you have access to any virtual machine software such as Virtual PC or VMWare, install a clean edition of your preferred operating systemm and then install WIS9. Leave out any antivirus programs.
Check if this now works OK with your project files.

If your issue has been solved, please use the "Mark as Solution" link on the most relevant thread.