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Wise Script Package Editor Crashes on SmartPatch with large files

Created: 25 Feb 2010 • Updated: 28 Aug 2010 | 5 comments

My program has several large archives that are installed and patched. These files recently went over the 300MB mark and now smartpatch is crashing when trying to create the patch.

i've tried switching to .msi style patches but the patch diffing in that is horrendously large.

Any idea if this is a built in limitation of SmartPatch that it can only handle files so large?

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EdT's picture

There is nothing in the KB to suggest there are any limitations in the operation of SmartPatch, but again you may be the first to be patching such large files.
It would help to know what version of the Wisescript Package Editor you are using.
Also, what specification and operating system is your development machine? The amount of RAM available could have an impact, although that is not usually an issue on modern machines.

If your issue has been solved, please use the "Mark as Solution" link on the most relevant thread.

Gophur's picture

I'm using Wise Installation Studio build 7.3.0.259 on WinXP32 with 4GB ram.

The files that are failing seem to be any over about 300MB.

Gophur's picture

I moved the order of the archives around in the script today and I got a emeory error before the crash. Something about virtual memory.

So, I installed on a new clean Win7 Pro 64 machine with 8 GB. I didn;t get the memory error but still got a crash.

EdT's picture

Are you able to pin this down to a specific file or set of files, to try and pin down the threshold at which the crash happens? Having an easily reproduceable scenario will help further investigation.
Given the nature of the problem, this is one where I think you will need to raise a call direct with Symantec support to get an accurate diagnosis, and from there a possible workaround.

If your issue has been solved, please use the "Mark as Solution" link on the most relevant thread.

Gophur's picture

Yes. The problem appears to be at ~300MB or greater I will get a mem error pop up and at `500MB the system will simply crash.

These files are archives of many smaller files.