Wizard failed to discover SAP Java system
Created: 06 Aug 2012 | Updated: 24 Aug 2012 | 7 comments
This issue has been solved. See solution.
According to the Software Compatibility List (SCL) for Symantec™ ApplicationHA 6.0 document (http://www.symantec.com/docs/DOC5051) SAP Business Suite NW 7.0 and EhPs / NW7.10 are tested and supported.
We installed the guest component, and we received the following error in the Symantec ApplicationHA Configuration Wizard:
*****
The wizard has failed to discover SAP on the system.
Ensure that the application is installed and then click Next to retry.
If the error persists, check the logs for more details.
For moew information on this message, click V-16-20081-201
*****
The SAP system is NW 7.0 Java only system and it's up and running when we tried the configuration.
I opened a support ticket for days without any reply so I thought I give it a shot here and see if anyone else has the same issue.
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Logs Initialized. These Logs are only available while the wizard is running
[[Mon Aug 6 2012 10:17:44 GMT-0700]] Setting params =
[[Mon Aug 6 2012 10:17:44 GMT-0700]] Executing Command: doDiscovery.pl?uniquenessFactor=Mon%20Aug%206%2017%3A17%3A44%202012%20UTC
[[Mon Aug 6 2012 10:17:44 GMT-0700]] ID: SupportedApplications
[[Mon Aug 6 2012 10:17:46 GMT-0700]] ExecuteCommandActivity::httpStatusHandler: [HTTPStatusEvent type="httpStatus" bubbles=false cancelable=false eventPhase=2 status=200 responseURL=null]
[[Mon Aug 6 2012 10:17:46 GMT-0700]] ExecuteCommandActivity::Received Data:
<Cmd><ID>SupportedApplications Discovery Data</ID><ReturnCode>0</ReturnCode><Message></Message><Applications><Application><Name>AppHAConsole</Name><DisplayName>ApplicationHA Console</DisplayName><Desc><![CDATA[<body><p>Configure application monitoring for Symantec ApplicationHA Console running on the virtual machine.</p></body>]]></Desc></Application><Application><Name>CustomApplication</Name><DisplayName>Custom Application</DisplayName><Desc><![CDATA[<body><p>Configure application monitoring for custom services, processes, and storage mount points on a virtual machine.
You can either choose one or multiple components simultaneously.</p>
<ul><li>Configure multiple services and processes in a single wizard workflow</li><li>Configure storage monitoring to control storage availability on the virtual machine</li><li>Configure dependency to control orderly start and stop of components</li></ul></body>
]]></Desc></Application><Application><Name>Exch2010DB</Name><DisplayName>Microsoft Exchange Server 2010</DisplayName><Desc><![CDATA[<body><p>Configure application monitoring for Microsoft Exchange Server 2010 running on a virtual machine.</p><ul><li>Monitor and control the availability of Exchange databases on the virtual machine</li><li>Perform a graceful start and stop of Exchange databases and critical Exchange services</li></ul></body>]]></Desc></Application><Application><Name>ExchService2007</Name><DisplayName>Microsoft Exchange Server 2007</DisplayName><Desc><![CDATA[<body><p>Configure application monitoring for Microsoft Exchange Server 2007 on a virtual machine.</p>
<ul><li>Monitor and control the availability of Exchange roles on the virtual machine</li><li>Perform a graceful start and stop operation of Exchange roles</li></ul></body>]]></Desc></Application><Application><Name>FileShare</Name><DisplayName>FileShare</DisplayName><Desc><![CDATA[<body><p>Configure application monitoring for the file shares running on the virtual machine.</p>
<ul><li>Monitor and control high availability of the file shares</li><li>Perform a graceful start and stop operation of the file shares</li></ul></body>]]></Desc></Application><Application><Name>IIS</Name><DisplayName>Microsoft IIS</DisplayName><Desc><![CDATA[<body><p>Configure application monitoring for Microsoft Internet Information Service (IIS) running on a virtual machine.</p>
<ul><li>Monitor Web sites and the associated application pools configured on a virtual machine</li><li>Control the availability of Web sites and application pools on a virtual machine</li><li>Perform a graceful start and stop of IIS Web sites and associated application pools
</li></ul></body>]]></Desc></Application><Application><Name>OracleWin</Name><DisplayName>Oracle</DisplayName><Desc><![CDATA[<body><p>Configure application monitoring for Oracle databases and the associated listener processes running on a virtual machine.</p>
<ul><li>Monitor and control the availability of Oracle databases and the related listener processes on the virtual machine</li><li>Perform a graceful start and stop of Oracle databases and the related listener processes</li></ul>
<b>Note:</b> Before you click Next, ensure that the Oracle database instances and associated Listener processes are running.</body>]]></Desc></Application><Application><Name>PrintShare</Name><DisplayName>PrintShare</DisplayName><Desc><![CDATA[<body><p>Configure monitoring for the print shares running on the virtual machine.</p>
<ul><li>Monitor and control high availability of the shared printers</li><li>Perform a graceful start and stop operation of the shared printers</li></ul></body>]]></Desc></Application><Application><Name>SAPWin</Name><DisplayName>SAP</DisplayName><Desc><![CDATA[<body><p>Configure application monitoring for SAP NetWeaver or SAP Web Application Server running on a virtual machine.</p><+ul><li>Monitor and control the availability of SAP instances on the virtual machine</li><li>Perform a graceful start and stop of SAP instances</li></ul></body>]]></Desc></Application><Application><Name>SQLServer2005</Name><DisplayName>Microsoft SQL Server 2005</DisplayName><Desc><![CDATA[<body><p>Configure monitoring for the Microsoft SQL Server 2005 databases and associated services running on the virtual machine.</p>
<ul><li>Monitor SQL Server Agent service and SQL Server 2005 Analysis Services (SSAS)</li><li>Monitor and control high availability of the databases and services</li><li>Perform a graceful start and stop operation of the databases and services</li></ul>
<b>Note</b>: Before you go to the next panel, ensure that the SQL Server database instances and the associated services that you want to monitor are running.</body>]]></Desc></Application><Application><Name>SQLServer2008</Name><DisplayName>Microsoft SQL Server 2008</DisplayName><Desc><![CDATA[<body><p>Configure application monitoring for Microsoft SQL Server 2008 instances running on a virtual machine.</p>
<ul><li>Monitor SQL Database Engine service, Analysis service, and FILESTREAM</li><li>Monitor and control the availability of SQL databases on the virtual machine</li><li>Perform a graceful start and stop of SQL services and databases
</li></ul>
<b>Note</b>: Before you click Next, ensure that the SQL Server instances and the associated services (Agent, Analysis, and FILESTREAM) that you wish to monitor are running.</body>]]></Desc></Application><Application><Name>SharePointServer</Name><DisplayName>Microsoft SharePoint Server 2010</DisplayName><Desc><![CDATA[<body><p>Configure application monitoring for Microsoft SharePoint Server 2010 running on the virtual machine.</p>
<ul><li>Monitor and control high availability of Web Applications, Service Applications and services</li><li>Perform a graceful start and stop of Web Applications, Service Applications and services
</li></ul></body>]]></Desc></Application></Applications></Cmd>
[[Mon Aug 6 2012 10:17:46 GMT-0700]] Command Execution Result:
<Cmd>
<ID>SupportedApplications Discovery Data</ID>
<ReturnCode>0</ReturnCode>
<Message/>
<Applications>
<Application>
<Name>AppHAConsole</Name>
<DisplayName>ApplicationHA Console</DisplayName>
<Desc><![CDATA[<body><p>Configure application monitoring for Symantec ApplicationHA Console running on the virtual machine.</p></body>]]></Desc>
</Application>
<Application>
<Name>CustomApplication</Name>
<DisplayName>Custom Application</DisplayName>
<Desc><![CDATA[<body><p>Configure application monitoring for custom services, processes, and storage mount points on a virtual machine.
You can either choose one or multiple components simultaneously.</p>
<ul><li>Configure multiple services and processes in a single wizard workflow</li><li>Configure storage monitoring to control storage availability on the virtual machine</li><li>Configure dependency to control orderly start and stop of components</li></ul></body>
]]></Desc>
</Application>
<Application>
<Name>Exch2010DB</Name>
<DisplayName>Microsoft Exchange Server 2010</DisplayName>
<Desc><![CDATA[<body><p>Configure application monitoring for Microsoft Exchange Server 2010 running on a virtual machine.</p><ul><li>Monitor and control the availability of Exchange databases on the virtual machine</li><li>Perform a graceful start and stop of Exchange databases and critical Exchange services</li></ul></body>]]></Desc>
</Application>
<Application>
<Name>ExchService2007</Name>
<DisplayName>Microsoft Exchange Server 2007</DisplayName>
<Desc><![CDATA[<body><p>Configure application monitoring for Microsoft Exchange Server 2007 on a virtual machine.</p>
<ul><li>Monitor and control the availability of Exchange roles on the virtual machine</li><li>Perform a graceful start and stop operation of Exchange roles</li></ul></body>]]></Desc>
</Application>
<Application>
<Name>FileShare</Name>
<DisplayName>FileShare</DisplayName>
<Desc><![CDATA[<body><p>Configure application monitoring for the file shares running on the virtual machine.</p>
<ul><li>Monitor and control high availability of the file shares</li><li>Perform a graceful start and stop operation of the file shares</li></ul></body>]]></Desc>
</Application>
<Application>
<Name>IIS</Name>
<DisplayName>Microsoft IIS</DisplayName>
<Desc><![CDATA[<body><p>Configure application monitoring for Microsoft Internet Information Service (IIS) running on a virtual machine.</p>
<ul><li>Monitor Web sites and the associated application pools configured on a virtual machine</li><li>Control the availability of Web sites and application pools on a virtual machine</li><li>Perform a graceful start and stop of IIS Web sites and associated application pools
</li></ul></body>]]></Desc>
</Application>
<Application>
<Name>OracleWin</Name>
<DisplayName>Oracle</DisplayName>
<Desc><![CDATA[<body><p>Configure application monitoring for Oracle databases and the associated listener processes running on a virtual machine.</p>
<ul><li>Monitor and control the availability of Oracle databases and the related listener processes on the virtual machine</li><li>Perform a graceful start and stop of Oracle databases and the related listener processes</li></ul>
<b>Note:</b> Before you click Next, ensure that the Oracle database instances and associated Listener processes are running.</body>]]></Desc>
</Application>
<Application>
<Name>PrintShare</Name>
<DisplayName>PrintShare</DisplayName>
<Desc><![CDATA[<body><p>Configure monitoring for the print shares running on the virtual machine.</p>
<ul><li>Monitor and control high availability of the shared printers</li><li>Perform a graceful start and stop operation of the shared printers</li></ul></body>]]></Desc>
</Application>
<Application>
<Name>SAPWin</Name>
<DisplayName>SAP</DisplayName>
<Desc><![CDATA[<body><p>Configure application monitoring for SAP NetWeaver or SAP Web Application Server running on a virtual machine.</p><+ul><li>Monitor and control the availability of SAP instances on the virtual machine</li><li>Perform a graceful start and stop of SAP instances</li></ul></body>]]></Desc>
</Application>
<Application>
<Name>SQLServer2005</Name>
<DisplayName>Microsoft SQL Server 2005</DisplayName>
<Desc><![CDATA[<body><p>Configure monitoring for the Microsoft SQL Server 2005 databases and associated services running on the virtual machine.</p>
<ul><li>Monitor SQL Server Agent service and SQL Server 2005 Analysis Services (SSAS)</li><li>Monitor and control high availability of the databases and services</li><li>Perform a graceful start and stop operation of the databases and services</li></ul>
<b>Note</b>: Before you go to the next panel, ensure that the SQL Server database instances and the associated services that you want to monitor are running.</body>]]></Desc>
</Application>
<Application>
<Name>SQLServer2008</Name>
<DisplayName>Microsoft SQL Server 2008</DisplayName>
<Desc><![CDATA[<body><p>Configure application monitoring for Microsoft SQL Server 2008 instances running on a virtual machine.</p>
<ul><li>Monitor SQL Database Engine service, Analysis service, and FILESTREAM</li><li>Monitor and control the availability of SQL databases on the virtual machine</li><li>Perform a graceful start and stop of SQL services and databases
</li></ul>
<b>Note</b>: Before you click Next, ensure that the SQL Server instances and the associated services (Agent, Analysis, and FILESTREAM) that you wish to monitor are running.</body>]]></Desc>
</Application>
<Application>
<Name>SharePointServer</Name>
<DisplayName>Microsoft SharePoint Server 2010</DisplayName>
<Desc><![CDATA[<body><p>Configure application monitoring for Microsoft SharePoint Server 2010 running on the virtual machine.</p>
<ul><li>Monitor and control high availability of Web Applications, Service Applications and services</li><li>Perform a graceful start and stop of Web Applications, Service Applications and services
</li></ul></body>]]></Desc>
</Application>
</Applications>
</Cmd>
[[Mon Aug 6 2012 10:17:49 GMT-0700]] ConditionalNavigationActivity::executeActivity
[[Mon Aug 6 2012 10:17:49 GMT-0700]] Setting params =
[[Mon Aug 6 2012 10:17:49 GMT-0700]] Executing Command: doDiscovery.pl?uniquenessFactor=Mon%20Aug%206%2017%3A17%3A49%202012%20UTC
[[Mon Aug 6 2012 10:17:49 GMT-0700]] ID: SAPWin
[[Mon Aug 6 2012 10:17:52 GMT-0700]] ExecuteCommandActivity::httpStatusHandler: [HTTPStatusEvent type="httpStatus" bubbles=false cancelable=false eventPhase=2 status=200 responseURL=null]
[[Mon Aug 6 2012 10:17:52 GMT-0700]] ExecuteCommandActivity::Received Data:
<Cmd><ID>SAPWin Discovery Data</ID><ReturnCode>1</ReturnCode><Message>No instances installed</Message></Cmd>
[[Mon Aug 6 2012 10:17:52 GMT-0700]] Command Execution Result:
<Cmd>
<ID>SAPWin Discovery Data</ID>
<ReturnCode>1</ReturnCode>
<Message>No instances installed</Message>
</Cmd>
[[Mon Aug 6 2012 10:17:52 GMT-0700]] BaseApplicationSpecificWorkflowController.defaultActivityFailureHandler, Reversing the workflow
[[Mon Aug 6 2012 10:17:52 GMT-0700]] ConditionalNavigationActivity::subWorkflowReverseCompleteEventHandler
Discussion Filed Under:
Comments 7 Comments • Jump to latest comment
Hi Hugo,
You can view the log files : C:\Program Files\Veritas\cluster server\log\healthview_* for more details and troubleshooting. If you want to share the logs, please also share the name of the SAP instances and their SIDs.
Thanks,
Satish/
Thanks Satish! Unforturnately I don't see the healthview_* files on both servers.
This is what I found so far in the same directory, and from the AppControlOperations_A.log on both servers it looks like the SAP services are discovered.
System A (SID = PP0)
The agent expects the imagepath for the service to be present in the following format :
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\SAPPI7_00
ImagePath REG_EXPAND_SZ "C:\usr\sap\PI7\ASCS00\exe\sapstartsrv.exe" pf="\\sapvm41\sapmnt\PI7\SYS\profile\PI7_ASCS00_sapvm41"
Note the globalhost entry(sapvm41) in the beginning at 'pf=" ...' location. Check whether your SAP instances also have similar profile entries in the registry.
Thanks again for helping out Satish!
We have similar entry in the ImagePath
ImagePath REG_EXPAND_SZ <Drive>:\usr\sap\<SAPSID>\JC00\exe\sapstartsrv.exe pf==<Drive>:\usr\sap\<SAPSID>\SYS\profile\START_JC00_<Hostname>
The only difference is that we have <Drive>:\usr\sap\ instead of \\<Hostname>\sapmnt, I checked the other successfully configuration and they also have <Drive>:\usr\sap\ in ImagePath so I think this shouldn't matter.
Hugo, Can you please check the exact entry for ImagePath. The discovery module expects it as mentioned earlier. i.e. ImagePath REG_EXPAND_SZ "C:\usr\sap\PI7\ASCS00\exe\sapstartsrv.exe" pf="\\sapvm41\sapmnt\PI7\SYS\profile\PI7_ASCS00_sapvm41"
Note the double quotes for the sapstartsrv.exe path and also the profile path. Do you have similar paths in both of your configurations? If not you may want to add the appropriate double quotes and try again.
The double quote did help AppHA to discover the SAP instance but now we are facing another problem.
AppHA seems to not able to identify this NetWeaver 7.0 Java only system with Service 00 (JC00) and Service 01 (SCS01)
I masked the host name with <host_name> and SAPSID with <SAPSID> in the following logs
The main message that catches my attention is this one below, I also encounter the similar message when I have SAP Solution Manager Diagnostics Agent 7.20 installed and I had to remove it before other configuration.
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This issue is fixed with the Double Quote in the Registry and the following patch provided by support.
PACKAGES: SAPWin.pm
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