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The wizard was interrupted

Created: 10 Jan 2013 • Updated: 10 Jan 2013 | 19 comments

I have a Win7 32bit system, and trying to install SEP 11.0.5 Getting an error that it could not complete the install. Here is the log file.

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.Brian's picture

Did you reboot?

found in log:

Symantec Endpoint Protection has detected that there are pending system changes that require a reboot.  Please reboot the system and rerun the installation.
Action ended 8:17:56: LaunchConditions. Return value 3.

 

If you rebooted already and still getting the message, try this:

Installer Information - "Symantec Endpoint Protection has detected that there are pending system changes that require a reboot." when trying to install SEP 11.0 on Windows 7

Article:TECH95608  |  Created: 2009-01-18  |  Updated: 2010-01-01  |  Article URL http://www.symantec.com/docs/TECH95608

 

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Michael Knight's picture

 Yes, did the reboot. Also deleted the registry for “PendingFileRenameOperations”

.Brian's picture

And you're still having the issue??

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Michael Knight's picture

When I deleted the registry “PendingFileRenameOperations”, installation starts but half way in it starts the rollback and does not complete the install.

.Brian's picture

Can you post the new log after trying the reboot and reg key deletion?

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Michael Knight's picture

i'll need some time (user is on the PC now). Give me 1hr.

Michael Knight's picture

I have tried everything I can think of:

  1. Deleting/renaming the registry for pending install
  2. reboots
  3. Deleting everything that has “Symantec” in the registry
  4. Deleting everything in every “temp” folders

I call sysmantec tech support, i hope they will call me in 24hr.

.Brian's picture

Doesn't appear to be a valid file. I'm getting page not found when trying to access.

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.Brian's picture

Still the same...wants to save as an HTML doc which than won't open...

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Michael Knight's picture

i am still seeing Symantec Endpoint Protection has detected...

Michael Knight's picture

I think i'll just wait for symantec tech to call me. thanks for trying to help.

.Brian's picture

You're on a prety old version, they will likely tell you to upgrade to the latest of 11.x or 12.1.2

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.Brian's picture

Which is a very old version. Latest for 11.x is RU7 MP3.

In any event, the SEP_INST.log is still showing the restart needed.

Check the reg key again to make sure it is not there. Some times when you delete it and reboot, it comes back.

So check it, if it is there, delete it and run the install without rebooting to see what happens.

If this doesn't work, hopefully support knows something else as I've never seen this happen like this before.

 

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