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Wont backup One mailbox because of MAPI errors

Created: 10 Jan 2012 | 4 comments

Every night we run a backup of the exchange server. the backup is sored on a tape. Every single mailbox is backed up appart from one and its the same one every night the error which we are getting is:

Completed status: Failed
Final error: 0xe00002f8 - Cannot open one or more mail messages because of unknown MAPI errors. Review the job log for more information.
Final error category: Resource Errors

For additional information regarding this error refer to link V-79-57344-760

I have followed the information but it doesent really give any reall help ive tryed googling this problem but nothing seems to work. anyone got any ideas why this could be happening?

Thanks
Luke Houlahan

Comments 4 CommentsJump to latest comment

CraigV's picture

Hi Luke,

You don't mention the version of BE you're using. If you're using any version of BE 2010 other than R3 I'd suggest you start by upgrading to R3 with all available patches, and push-installing these to your remote servers.

If you're running anything else, make sure your media server is up-to-date and that the remote servers have had these patches push-installed to them.

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

houlahan's picture

Thank you for the quick repsonce craig, im currently using BE 2010 R2 so i will apply the avalable patches and see how i go on from there.

Thanks again

ZeRoC00L's picture

If it's only one mailbox, I would suggest to export the mailbox to PST, delete the mailbox, run mailboxmanagement, recreate mailbox en import the PST to the mailbox.

If this response answers your concern, please mark it as a "solution"

Colin Weaver's picture

As well as Zero Cool's answer (which I was more or less about to say as well) then look at whether you have used odd characters in any of the details of the mailbox that you have not used in other mailboxes.

For instance we have seen issues with customers using the [ and ] characters in the the text based user name (what is seen in Outlook instead of the login name) in the past.

Also has the mailbox been renamed in the past which might cause a mismatch of metadata that might only be visible when looking at the hidden AD properties of the user.