Workflow: forms application reset
I have a problem with a forms project running on Workflow 7.1
Basically, it is a series of forms where the user enters information:
- Step 1: fill out user information
- Step 2: select address
- Step n: Accept
At each step, variables store the entered information. Buttons link to the next form in the flow. At step n, when pressing accept, the information is stored in a sql server db.
Most of the time, it works as it should. But we have a lot of users reporting that the application "resets" at different points in the process, when users click the button to get to the next step. I cannot reproduce it, but I managed to get a teamviewer session with a user who experienced the problem. Basically, the application redirects to the first form and all data in variables are lost.
Some users run the application inside an iframe, but I have tested the application inside an iframe and it seems to work fine.
I suspect it may be the session that are somehow reset/expired, but I'm not sure. To get more information, I have tried to search in the system db table Inv_Workflow_Critical_Error_Details, but the system does not log any errors.
Any idea on how I can get more information or what the problem might be?