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  • 1.  In a workflow, how do I handle where an unauthorised person tries to use the email?

    Posted Nov 04, 2011 07:28 AM

    Dear All,

    In a Dialog Workflow, I check to see if the person who received the email and clicks upon the link is part of an authorised group of users. I have a Not Allowed outcome. Rather than dumping this into an End component, how can I wait for a valid person to connect on, because the task has been executed, hasn't it?

    Kindest regards,

     

    QuietLeni



  • 2.  RE: In a workflow, how do I handle where an unauthorised person tries to use the email?
    Best Answer

    Posted Nov 04, 2011 09:31 AM

    taking a guess here... On the Interaction Setup tab, check Do Not Exit On Some Outputs, then check your outcome if it appears in the list.



  • 3.  RE: In a workflow, how do I handle where an unauthorised person tries to use the email?

    Posted Nov 04, 2011 09:52 AM

    reecardo,

    Yes, I saw that option, but does that mean that the Task will stay within the Dialog Workflow until someone who is allowed authorises the action?

    Kindest regards,

     

    QuietLeni



  • 4.  RE: In a workflow, how do I handle where an unauthorised person tries to use the email?

    Posted Nov 04, 2011 11:01 AM

    I've tested this option.

    We have using it for exception servicing during web dialogs without finishing the task.



  • 5.  RE: In a workflow, how do I handle where an unauthorised person tries to use the email?

    Posted Nov 04, 2011 11:12 AM

    AnaMan,

    Thanks for that.