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  • 1.  Workflow retrieve last comment from ServiceDesk Incident

    Posted Sep 24, 2014 05:41 PM

    Is there a way in a workflow for one to pull the last comment (or comments in general) on a ServiceDesk incident?



  • 2.  RE: Workflow retrieve last comment from ServiceDesk Incident
    Best Answer

    Broadcom Employee
    Posted Sep 24, 2014 05:59 PM

    Yes it is.  Take a look at the project discussed in the link below. This project will pull the comment / messages for the incident. We discovered an issue with the component to pull the comments that it requires you to pull all the data & not just comments, so you'll have to do a little data manipulation to get the ones you want.

     

    https://www-secure.symantec.com/connect/downloads/send-incident-workflow-automation-rule-example-notifying-users-comment-added



  • 3.  RE: Workflow retrieve last comment from ServiceDesk Incident

    Posted Sep 26, 2014 03:04 PM

    Of course there was an article that already had the answer.   Just couldn't find it.  Thanks! smiley