Workflow Soluiton

I'm trying to create a process in WF7 that creates a ticket in Incident Management for the user, updates the ticket with comments throughout the workflow process, and then closes it.   I've found the Submit Incident Component and Close Incident Component but can't figure out how to use the first one.   I can't seem to figure out what the values of the user fields are.   Another forum discussion posted a link to the SD7 customization guide which explains nothing.

Anyone know of any examples or videos?  Any help would be appreciated.  Thanks.

If you have access to those SD components, you more than likely have access to the flows. Try opening and perusing the IncidentManagement process to see how the components are used.

That is how we do it to, since the SD components really are not documented well ( if at all )

Well I did as suggested but I'm not sure what this means "Component is bound to service context [ServiceDesk] but the current project is not a part of this context".  Can anyone shed some light on this?   I did not click an option to generate a new Session ID when opening the project nor do I know where that is.

You have to have your session ID start with "SERVICEDESK" ( no quotes, and i think its case sensitive ) or you will get that error.

Its in the main properties of your project.

Thank you!   It took me a bit to figure it out but I found it.  For anyone else that may have trouble with this it's under the project properties and called "Service ID" not session ID.  Also the value is not case sensitive.

Sorry about that, it was a typo :)

Not having that set has burnt me in the past too. Its easy to forget