Workflow Soluiton

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  • 1.  Workflows , on the shelf, ready to be purchase ?

    Posted Nov 11, 2011 03:27 AM

     

    Dears

     

    I'm searching to find a partner company or Symantec if has something like this on his portfolio, that is able to share and offer for sales a list of on the shelf Workflows . 

     

    I had discussions with 2 companies from UK and one from PL, but none of them was able to share something already existing like final product.

    Up to now I got only promises that they can start to do it, without clear estimation when will start , when  will finish and for what money (:

     

    Does anyone of you have any proposals ? 

     

    Main processes that I'm interested are following: 

    - Account Administration ( users create/delete/change) in Lotus Notes and Active Directory 

    - User Management of BB and Lotus Notes traveller- Access management for File Shares and Lotus notes data base 

    - Security Incidents generated by SEP 

    - New/leaving Employee ( starting from placing a request till delivery of a PC configure for the new employee) 

     

    Thank you very much 

     

    Ionut Burlacu 

    UserWorkspace Manager 

    EMEA IT CC Danone 

     



  • 2.  RE: Workflows , on the shelf, ready to be purchase ?

    Posted Nov 11, 2011 07:17 AM

    Symantec offers workflows out-of-the-box with certain SMP solutions, most notably ServiceDesk. Asset Management offers some, and Symantec Protection Center does as well (if not now, then soon). There's also work underway within the company now to develop workflow content for other solutions.



  • 3.  RE: Workflows , on the shelf, ready to be purchase ?

    Posted Nov 16, 2011 03:39 PM

    We worked with a contractor about 3 years ago to create a user onboarding/change/offboarding process.  For a new user is creates an AD account, enables a exchange mailbox, and adds the user to a group.  For changes we change the users AD attribues like location, address, AD OU, etc..  For offboarding we disable the user at day 1 and forward the email to the users manager and create the helpdesk ticket.  At day 15 we create a PST and let the manager know its available.  At day 25 we remind the manager the pst is available and they have 5 days left to ask for it.  We also create a helpdesk ticket to complete separation tasks.  At day 30 we delete the AD account, Delete the mailbox and deletes all the users network folders. 

    The new employee onboarding and the offboarding work pretty well.  The change has some bugs.. We've also recently implemented an Employee Status Change process for reporting employee changes to HR and other departments as well as a provisioning form for requesting access' and resources.

    We weren't able to do anything with Lotus Notes but it would be great if we could. 



  • 4.  RE: Workflows , on the shelf, ready to be purchase ?

    Posted Nov 20, 2011 11:25 PM

    I believe that there are quite a few available from Biomni.

    http://www.biomni.com/product/front-office-for-symantec/

    Hope this Helps !

     



  • 5.  RE: Workflows , on the shelf, ready to be purchase ?

    Posted Dec 13, 2011 09:56 PM

    WEVO Group located in Denver Colorado, USA has developed several workflow templates around On-Boarding and AD management.  Please check out our website at http://wevogroup.com to learn more and to schedule a demo.

    Good luck.

    Tommy Yionoulis