Video Screencast Help

Workspace Streaming agent download prompt

Created: 16 Jun 2014 • Updated: 25 Jun 2014 | 2 comments
Henryoconnor's picture
This issue has been solved. See solution.

How does the Symantec Workspace Streaming Portal check for the Streaming agent (SEV) to prompt for installation? If the installation fails (eg. cannot connect to server or similar) how can I restore the installation prompt for a user to install the agent? I don't currently have a way to deploy the agent and I don't want to install for everyone individually. Thanks for your help.

Operating Systems:

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Henryoconnor's picture

Well, no one could find the answer for me- even the Symantec support and engineers that I spoke with. So I had to figure it out myself. It seems that the only way to get the portal to re-prompt for installation is to unregister the launcher.dll located in "C:\Windows\Downloaded Program Files\". I have acreated a simple .bat file to do this for users that run into this problem. As soon as they revisit the site it will prompt them to install the agent. Gee, that was easy. 

By the way, it seems that your streaming portal must be added to compatibility view in Internet Explorer 11 for the install to kick off correctly. Good luck!

Karla Berg's picture

Hi Henry,

It looks like you already spoke to support.  I am  happy to escalate your case if you need continued assistance.  Please email me at with your case number and I will see your case gets the attention you need.