Workspace Virtualization 6.1 Disables McAfee Host Intrusion and Anti-Virus

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autoowned's picture
autoowned
September 23rd, 2009

Hi All.

We have a situation where upon installing McAfee Anti-Virus Patch 8,  the 5400 engine, and HIPS patch 5, the Workspace Virtualization 6.1 immediatly will stop them from working leaving us without a working Antivirus and Host Intrusion software.

Is there a way to prevent the Workspace Virtualization software from talking with or seeing the security software?  Can we hide it from the machine, other then the layers we will be installing?

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Jordan's picture
Jordan
9 weeks 9 hours ago

This is a known issue, and

This is a known issue, and isn't related to SVS in general,  the problem is caused because their installer not laying down certain registry keys and a solution is outlined on their KB.  The KB article number is KB59863.

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autoowned's picture
autoowned
8 weeks 15 hours ago

Thanks for pointing me in the

Solution

Thanks for pointing me in the right direction Jordan.

I want to follow up, just in case anyone has the same versions that we do.  The KB article KB59863, located here, https://kc.mcafee.com/corporate/index?page=content&id=KB59863 is related to VirusScan Enterprise (VSI) 8.7I.  Although similar to my issue in that the installer isn't laying down the registry keys correctly, it does not resolve the issue on VSI 8.5.  The key's are different.  The KB has 3 keys that need to be changed and for 8.5, there is only 1 key that needs to be changed and it's different from the 3 they outline.

McAfee does have a hotfix for 8.5 and it fixes the issue, however, here is the HKLM key that resolves it.

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\mfehidk]
"start"=dword:00000001

All we're doing here is changing the key from "OFF" on startup to "ON" on startup.

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