Workstations are not installing updates. Bad phone support. (SEPM 11.0.6)
I am having some serious issues here. Both technological issues, and the lack of support from the phone hotline.
I have a few workstations at one of my customers offices that seem to be downloading definitions, and then failing when it attempts to install them. It then procededs to redownload the definitions 1 hour later.
I did my usualy searching, and found that the workstations were showing a event ID 13 in the application log. Source was SECLU.exe
I found this page: http://www.symantec.com/connect/forums/sesclu-error
That led me to this page: http://www.symantec.com/docs/TECH93036
I then tried to find this utility on symantecs webpage, no luck. (Yes I know it says contact tech support)
So I contacted tech support. I tried to explain to the gentleman what I needed, I even tried to get him to go to the tech page, and he would not. I was told that someone would get back to me. Seriously? I have an angry customer, whos network is going to a standstill every hour, and I get told that I will be contacted about where to get this tool. Not to mention the fact that I just wasted like 2 hours trying to get ahold of this tool. On top of it, the confirmation email had the tool misspelled.
I am very upset at the level of service. I have numerous customers that use SEPM, considering all of the issues we had with 11.0.7, and the difficutly I have had with support, I am starting to wonder if I need to start pushing an alternative solution here.
Ohh, and you could have saved me a lot of time and trouble by making the tool available online.