hi All,
here is the sylink log from one of the client which is not updating definition
05/15 12:23:14 [3744] ~~~Sylink log started. (SEP Product Version in registry: 11.0.6000.550, Sylink File Version: 11.0.6000.436)
05/15 12:23:14 [3744] Stored HostGUID=6697610E0A0A0196019845FB2578159E; outlen=16
05/15 12:23:14 [3744] <RestoreSettings>Stored UserGuid=0; outlen=2
05/15 12:23:14 [3744] <mfn_DecodeSSN>Sygate-SSN=9073
05/15 12:23:14 [3744] <mfn_DecodeSSN>Read CSN=9074
05/15 12:23:14 [3744] <mfn_DecodeSSN>Sygate-SSN=1267
05/15 12:23:14 [3744] <mfn_DecodeSSN>Read CSN=1268
05/15 12:23:14 [3744] Product Type=1,Major Ver=5,Minor Ver=1,Platform ID=2,OSType=17105154
05/15 12:23:14 [3744] OS=Windows XP Professional ; number=5.1.2600
05/15 12:23:14 [3744] SyLinkCreateInstance => Instance created: 01CD3FF8 Registry path: SOFTWARE\Symantec\Symantec Endpoint Protection\SMC\SYLINK
05/15 12:23:14 [3744] <GetOnlineNicInfo>:Netport Count=1
05/15 12:23:14 [3744] <GetOnlineNicInfo>:NicInfo<SSANICs><SSANIC Ip="10.20.137.54" Mac="00-22-64-b2-c5-ca" Gateway="10.20.137.1" SubnetMask="255.255.255.0"/></SSANICs>
05/15 12:23:14 [3744] SyLinkCreateConfig => Created instance: 01CF2D68
05/15 12:23:14 [3744] UseNewConfig => Created m_hNewConfig: 01CF2D68
05/15 12:23:14 [3744] Importing ConfigObject: 01CD2D50 into: 01CF2D68
05/15 12:23:14 [3744] Importing ConfigObject: 01CD2D50 into: 01CF1AC0
05/15 12:23:14 [3744] <PostEvent>stopping...ignore event ID=EVENT_SYLINK_CONFIG_SETTING_CHANGED
05/15 12:23:14 [3744] SSA packageType is set as 105
05/15 12:23:14 [3744] SyLinkDeleteConfig => Deleting instance: 01CD2D50
05/15 12:23:15 [3744] <SetHiStatus>HI status is changed to=3; reason=105; rule=Host Integrity check is disabled.
Host Integrity policy has been disabled by the administrator.
05/15 12:23:15 [3744] SyLinkCreateConfig => Created instance: 02E5DF08
05/15 12:23:15 [3744] SetCurLocationName: Name is set to - Default
05/15 12:23:15 [3744] SetCurLocationID: ID is set to - BD58D6110A0A01E401B22ABCBDEE612C
05/15 12:23:15 [3744] SyLinkCreateConfig => Created instance: 02E5F1B0
05/15 12:23:15 [3744] RemeberCurrentGroup=0,RememberCurrentPolicyMode=0
05/15 12:23:15 [3744] Importing ConfigObject: 02E5F1B0 into: 01CF2D68
05/15 12:23:15 [3744] Importing ConfigObject: 02E5F1B0 into: 01CF1AC0
05/15 12:23:15 [3744] <PostEvent>stopping...ignore event ID=EVENT_SYLINK_CONFIG_SETTING_CHANGED
05/15 12:23:15 [3744] SyLinkDeleteConfig => Deleting instance: 02E5F1B0
05/15 12:23:15 [3744] SyLinkDeleteConfig => Deleting instance: 02E5DF08
05/15 12:23:15 [3744] <CSyLink::Start()>
05/15 12:23:15 [3744] <EncodeHelper::DecryptUrl>
05/15 12:23:15 [3744] <CSyLink::Start> The last server used was 'ADLUTIL02'
05/15 12:23:15 [3744] <CSyLink::ImportConfigFile()>
05/15 12:23:15 [3744] CUpdateConfig::Dump
05/15 12:23:15 [3744] </CSyLink::ImportConfigFile()>
05/15 12:23:15 [3744] <GetDomainHostName>msz_DomainName is taken from szDomainName
05/15 12:23:15 [3744] <GetDomainHostName>DomainName (Final)=elderslimited.com.au
05/15 12:23:15 [3744] <HWID CSyLink::GetHardwareKey> Get Hardware ID
05/15 12:23:16 [3744] <HWID CSyLink::GetHardwareKey> Hardware ID assigned: 45E8BCABC22C54DB8324BE2A759704D0
05/15 12:23:16 [3744] <Start>Unable to create Session with 'User Proxy' settings - Proxy Server: Error Code: 87
05/15 12:23:16 [3744] <Start>Unable to create Session with 'No Proxies' settings - Error Code: 87
05/15 12:23:16 [3744] <EncodeHelper::DecryptUrl>
05/15 12:23:16 [3744] <Add2LUFileList:>Adding LU Info to LU Download File List: {C60DC234-65F9-4674-94AE-62158EFCA433}130514004
05/15 12:23:16 [3284] <ScheduleNextUpdate>Manually assigned heartbeat=13626 seconds
05/15 12:23:16 [1808] <HeartbeatThreadProc:>Thread is about to begin..
05/15 12:23:16 [3284] Successfully created the heartbeat thread
05/15 12:23:16 [3744] <Start>Started, contact SMS every 14400 seconds
05/15 12:23:16 [3744] <PostEvent>going to post event=EVENT_SYLINK_CONFIG_SETTING_CHANGED
05/15 12:23:16 [3744] <PostEvent>done post event=EVENT_SYLINK_CONFIG_SETTING_CHANGED, return=0
05/15 12:23:16 [3744] </CSyLink::Start()>
05/15 12:23:16 [3744] <SetClientAuth>Received new User/Domain from SMC.. User: X2140285 User Domain: ELDERS
05/15 12:23:16 [3744] <SetClientAuth>Getting RDNS Domain Name (user domain in AD setup)..
05/15 12:23:16 [3744] <GetLoginRdnsDomain>DNS domain=ELDERSLIMITED.COM.AU
05/15 12:23:16 [3744] <SetClientAuth>Setting the User Domain to RDNS Domain ..
05/15 12:23:16 [3744] <SetClientAuth>Logged in user info set to: ELDERSLIMITED.COM.AU/X2140285
05/15 12:23:16 [3744] <SetClientAuth>Marking User Change Notify to redo registration..
05/15 12:23:16 [1808] <CheckHeartbeatTimer>====== Heartbeat loop starts at 12:23:16 ======
05/15 12:23:17 [1808] <GetOnlineNicInfo>:Netport Count=1
05/15 12:23:17 [1808] <GetOnlineNicInfo>:NicInfo<SSANICs><SSANIC Ip="10.20.137.54" Mac="00-22-64-b2-c5-ca" Gateway="10.20.137.1" SubnetMask="255.255.255.0"/></SSANICs>
05/15 12:23:17 [1808] <CalcAgentHashKey>:CH=6D0CD5DF0A0A0196009787E1C83847291ELD37192elderslimited.com.au45E8BCABC22C54DB8324BE2A759704D0
05/15 12:23:17 [1808] <CalcAgentHashKey>:CHKey=CD544A4761BA1844109D0733BA6CAAAF
05/15 12:23:17 [1808] <CalcAgentHashKey>:C=6D0CD5DF0A0A0196009787E1C83847291ELD37192elderslimited.com.au
05/15 12:23:17 [1808] <CalcAgentHashKey>:CKey=4CBB72D56540CF3A0BFAA686AB14E412
05/15 12:23:17 [1808] <CalcAgentHashKey>:UCH=6D0CD5DF0A0A0196009787E1C83847290X2140285ELDERSLIMITED.COM.AUELD37192elderslimited.com.au45E8BCABC22C54DB8324BE2A759704D0
05/15 12:23:17 [1808] <CalcAgentHashKey>:UCHKey=E1E339E068CE2A0E4BE845A099B600F2
05/15 12:23:17 [1808] <CalcAgentHashKey>:UC=6D0CD5DF0A0A0196009787E1C83847290X2140285ELDERSLIMITED.COM.AUELD37192elderslimited.com.au
05/15 12:23:17 [1808] <CalcAgentHashKey>:UCKey=62B981B45C7B254DB1CEB9A028389467
05/15 12:23:17 [1808] <DoHeartbeat>HardwareID=45E8BCABC22C54DB8324BE2A759704D0
05/15 12:23:17 [1808] <DoHeartbeat>CHKey=CD544A4761BA1844109D0733BA6CAAAF
05/15 12:23:17 [1808] <DoHeartbeat>CKey=4CBB72D56540CF3A0BFAA686AB14E412
05/15 12:23:17 [1808] <DoHeartbeat>UCHKey=E1E339E068CE2A0E4BE845A099B600F2
05/15 12:23:17 [1808] <DoHeartbeat>UCKey=62B981B45C7B254DB1CEB9A028389467
05/15 12:23:17 [1808] <DoHeartbeat> Set heartbeat event
05/15 12:23:17 [1808] Use new configuration
05/15 12:23:17 [1808] <RegHeartbeatProc>====== Reg Heartbeat loop starts at 12:23:17 ======
05/15 12:23:18 [1808] HEARTBEAT: Check Point 1
05/15 12:23:18 [1808] HEARTBEAT: Check Point 2
05/15 12:23:18 [1784] SyLinkCreateConfig => Created instance: 01C516D8
05/15 12:23:18 [1784] Importing ConfigObject: 01CF1AC0 into: 01C516D8
05/15 12:23:18 [1784] SyLinkDeleteConfig => Deleting instance: 01C516D8
05/15 12:23:18 [1808] <PostEvent>going to post event=EVENT_SERVER_CONNECTING
05/15 12:23:18 [1808] <PostEvent>done post event=EVENT_SERVER_CONNECTING, return=0
05/15 12:23:18 [1808] HEARTBEAT: Check Point 3
05/15 12:23:18 [1808] <RegHeartbeatProc>Setting the session timeout on Profile Session (Registration) to 30000
05/15 12:23:18 [1808] HEARTBEAT: Check Point 4
05/15 12:23:18 [1808] <RegHeartbeatProc>===Registration STAGE===
05/15 12:23:18 [1808] <MakeRegisterData:>logon id (domain/user)=ELDERSLIMITED.COM.AU/X2140285
05/15 12:23:18 [1808] <GeneratePreferredGroupAndModeInRegistration:>Loading current group:My Company\SOE PCs\Elders Workstations
05/15 12:23:18 [1808] <GeneratePreferredGroupAndModeInRegistration:>Loading current mode:1
05/15 12:23:18 [1808] <GeneratePreferredGroupAndModeInRegistration:>Loading preferred group:My Company\SOE PCs
05/15 12:23:18 [1808] <GeneratePreferredGroupAndModeInRegistration:>Loading preferred mode:1
05/15 12:23:18 [1808] <GeneratePreferredGroupAndModeInRegistration:>It will remember nothing, PreferredGroup is My Company\SOE PCs, PreferredMode is 1
05/15 12:23:18 [1808] <MakeRegisterData:>XML data: <?xml version="1.0" encoding="UTF-8" ?><SSARegData NameSpace="rpc"><AgentInfo DomainID="6D0CD5DF0A0A0196009787E1C8384729" AgentType="105" UserDomain="ELDERSLIMITED.COM.AU" LoginUser="X2140285" ComputerDomain="elderslimited.com.au" ComputerName="ELD37192" PreferredGroup="Myompany KSOEPCs" PreferredMode="1" HardwareKey="45E8BCABC22C54DB8324BE2A759704D0" SiteDomainName=""/>
<SSAHostInfo><NetworkIdentity UserDomain="ELDERSLIMITED.COM.AU" LogonUser="X2140285" HostDomain="elderslimited.com.au" HostName="ELD37192" HostDesc="" />
<SSAProduct Version="11.0.6000.550" />
<SSAOS Version="5.1.2600" Desc="Windows 3A1BE64PProfessional" Type="17105154" ServicePack="ServicePack"/>
<Processor ProcessorType="x86 0x1.1bf840p-965mily%20Model%20Stepping" ProcessorClock="1595" ProcessorNum="2"/>
<Memory Size="2099486720"/>
<BIOS Version="HPQOEM-"/>
<TpmDevice Id="0"/>
<SSAProfile Version="5.0.0" SerialNumber="C1BF-04-0.000000030.0000002013%3a430x0.507dd0p-102238"/>
<SSAIDS Version="" SerialNumber=""/>
<SSAUTC Bias="-600" />
<DNSs><DNS Address="10.10.1.4"/><DNS Address="10.10.1.235"/></DNSs>
<DHCPServer Address="10.20.137.1"/><SSANICs><SSANIC Ip="10.20.137.54" Mac="00-22-64-b2-c5-ca" Gateway="10.20.137.1" SubnetMask="255.255.255.0"/></SSANICs>
</SSAHostInfo>
</SSARegData>
05/15 12:23:18 [1808] <SyLink>[MakeRegisterData] registration Hardware Key=45E8BCABC22C54DB8324BE2A759704D0
05/15 12:23:18 [1808] ************Reg CSN=1269
05/15 12:23:18 [1808] <mfn_GenPostData (for Registration):>Request is: s_origin_length: 1303
s_session_id: 45E8BCABC22C54DB8324BE2A759704D0
Sygate-SSN: 1269
<?xml version="1.0" encoding="UTF-8" ?><SSARegData NameSpace="rpc"><AgentInfo DomainID="6D0CD5DF0A0A0196009787E1C8384729" AgentType="105" UserDomain="ELDERSLIMITED.COM.AU" LoginUser="X2140285" ComputerDomain="elderslimited.com.au" ComputerName="ELD37192" PreferredGroup="Myompany KSOEPCs" PreferredMode="1" HardwareKey="45E8BCABC22C54DB8324BE2A759704D0" SiteDomainName=""/>
<SSAHostInfo><NetworkIdentity UserDomain="ELDERSLIMITED.COM.AU" LogonUser="X2140285" HostDomain="elderslimited.com.au" HostName="ELD37192" HostDesc="" />
<SSAProduct Version="11.0.6000.550" />
<SSAOS Version="5.1.2600" Desc="Windows 3A1AB6CPProfessional" Type="17105154" ServicePack="ServicePack"/>
<Processor ProcessorType="x86 0x1.1ac8c0p-965mily%20Model%20Stepping" ProcessorClock="1595" ProcessorNum="2"/>
<Memory Size="2099486720"/>
<BIOS Version="HPQOEM-"/>
<TpmDevice Id="0"/>
<SSAProfile Version="5.0.0" SerialNumber="C1BF-04-0.000000030.0000002013%3a430x0.507dd0p-102238"/>
<SSAIDS Version="" SerialNumber=""/>
<SSAUTC Bias="-600" />
<DNSs><DNS Address="10.10.1.4"/><DNS Address="10.10.1.235"/></DNSs>
<DHCPServer Address="10.20.137.1"/><SSANICs><SSANIC Ip="10.20.137.54" Mac="00-22-64-b2-c5-ca" Gateway="10.20.137.1" SubnetMask="255.255.255.0"/></SSANICs>
</SSAHostInfo>
</SSARegData>
05/15 12:23:18 [1808] <SendRegistrationRequest:>http://ADLUTIL02:8014 [encrypted data]
05/15 12:23:20 [1808] <SendRegistrationRequest:>SMS return=200
05/15 12:23:20 [1808] <ParseHTTPStatusCode:>200=>200 OK
05/15 12:23:20 [1808] <SendRegistrationRequest:>Content Lenght => 350
05/15 12:23:20 [1808] HTTP returns status code=200
05/15 12:23:20 [1808] <SendRegistrationRequest:>RECEIVE STAGE COMPLETED
05/15 12:23:20 [1808] <SendRegistrationRequest:>COMPLETED, returned 0
05/15 12:23:20 [1808] <IsInClientIPorOnLink> NextHop Not equal 10.10.1.150,return FALSE
05/15 12:23:20 [1808] <IsInClientIPorOnLink> NextHop is OnLink with 10.20.137.54,return TRUE
05/15 12:23:20 [1808] <mfn_GetOutIP> Next Hop IP is a local IP or ONLINK:10.20.137.54
05/15 12:23:20 [1808] HEARTBEAT: Check Point 5.1
05/15 12:23:20 [1808] <ScheduleNextUpdate>Manually assigned heartbeat=3 seconds
05/15 12:23:20 [1808] <PostEvent>going to post event=EVENT_SERVER_ONLINE
05/15 12:23:20 [1808] <PostEvent>done post event=EVENT_SERVER_ONLINE, return=0
05/15 12:23:20 [1808] HEARTBEAT: Check Point 8
05/15 12:23:20 [1808] <PostEvent>going to post event=EVENT_SERVER_DISCONNECTED
05/15 12:23:20 [1808] <PostEvent>done post event=EVENT_SERVER_DISCONNECTED, return=0
05/15 12:23:20 [1808] <RegHeartbeatProc>====== Registration Procedure stops at 12:23:20 ======
05/15 12:23:20 [1808] HEARTBEAT: Check Point 10
05/15 12:23:20 [1808] HEARTBEAT: Check Point Complete
05/15 12:23:20 [1808] <RegHeartbeatProc>Done, Heartbeat=3seconds
05/15 12:23:20 [1808] <CheckHeartbeatTimer>====== Heartbeat loop stops at 12:23:20 ======
05/15 12:23:24 [1808] <CheckHeartbeatTimer>====== Heartbeat loop starts at 12:23:24 ======
05/15 12:23:25 [1808] <GetOnlineNicInfo>:Netport Count=1
05/15 12:23:25 [1808] <GetOnlineNicInfo>:NicInfo<SSANICs><SSANIC Ip="10.20.137.54" Mac="00-22-64-b2-c5-ca" Gateway="10.20.137.1" SubnetMask="255.255.255.0"/></SSANICs>
05/15 12:23:25 [1808] <CalcAgentHashKey>:CH=6D0CD5DF0A0A0196009787E1C83847291ELD37192elderslimited.com.au45E8BCABC22C54DB8324BE2A759704D0
05/15 12:23:25 [1808] <CalcAgentHashKey>:CHKey=CD544A4761BA1844109D0733BA6CAAAF
05/15 12:23:25 [1808] <CalcAgentHashKey>:C=6D0CD5DF0A0A0196009787E1C83847291ELD37192elderslimited.com.au
05/15 12:23:25 [1808] <CalcAgentHashKey>:CKey=4CBB72D56540CF3A0BFAA686AB14E412
05/15 12:23:25 [1808] <CalcAgentHashKey>:UCH=6D0CD5DF0A0A0196009787E1C83847290X2140285ELDERSLIMITED.COM.AUELD37192elderslimited.com.au45E8BCABC22C54DB8324BE2A759704D0
05/15 12:23:25 [1808] <CalcAgentHashKey>:UCHKey=E1E339E068CE2A0E4BE845A099B600F2
05/15 12:23:25 [1808] <CalcAgentHashKey>:UC=6D0CD5DF0A0A0196009787E1C83847290X2140285ELDERSLIMITED.COM.AUELD37192elderslimited.com.au
05/15 12:23:25 [1808] <CalcAgentHashKey>:UCKey=62B981B45C7B254DB1CEB9A028389467
05/15 12:23:25 [1808] <DoHeartbeat>HardwareID=45E8BCABC22C54DB8324BE2A759704D0
05/15 12:23:25 [1808] <DoHeartbeat>CHKey=CD544A4761BA1844109D0733BA6CAAAF
05/15 12:23:25 [1808] <DoHeartbeat>CKey=4CBB72D56540CF3A0BFAA686AB14E412
05/15 12:23:25 [1808] <DoHeartbeat>UCHKey=E1E339E068CE2A0E4BE845A099B600F2
05/15 12:23:25 [1808] <DoHeartbeat>UCKey=62B981B45C7B254DB1CEB9A028389467
05/15 12:23:25 [1808] <DoHeartbeat> Set heartbeat event
05/15 12:23:25 [1808] Use new configuration
05/15 12:23:25 [1808] <CSyLink::IndexHeartbeatProc()>
05/15 12:23:25 [1808] <IndexHeartbeatProc> Got ConfigObject to proceed the operation.. pSylinkConfig: 01CF1AC0
05/15 12:23:25 [1808] <IndexHeartbeatProc>====== Reg Heartbeat loop starts at 12:23:25 ======
05/15 12:23:25 [1808] HEARTBEAT: Check Point 1
05/15 12:23:25 [1808] Get First Server!
05/15 12:23:25 [1808] HEARTBEAT: Check Point 2
05/15 12:23:25 [1808] <PostEvent>going to post event=EVENT_SERVER_CONNECTING
05/15 12:23:25 [1808] <PostEvent>done post event=EVENT_SERVER_CONNECTING, return=0
05/15 12:23:25 [1808] HEARTBEAT: Check Point 3
05/15 12:23:25 [1808] <IndexHeartbeatProc>Setting the session timeout on Profile Session to 30000
05/15 12:23:25 [1808] HEARTBEAT: Check Point 4
05/15 12:23:25 [1808] <IndexHeartbeatProc>===Get Index STAGE===
05/15 12:23:25 [1808] ************CSN=9075
05/15 12:23:25 [1808] <mfn_MakeGetIndexUrl:>Request is: action=12&hostid=6697610E0A0A0196019845FB2578159E&chk=CD544A4761BA1844109D0733BA6CAAAF&ck=4CBB72D56540CF3A0BFAA686AB14E412&uchk=E1E339E068CE2A0E4BE845A099B600F2&uck=62B981B45C7B254DB1CEB9A028389467&hid=45E8BCABC22C54DB8324BE2A759704D0&groupid=6D0CD5DF0A0A0196009787E1C8384729&mode=0&hbt=14400&as=9075&cn=[hex]454C443337313932&lun=[hex]5832313430323835&udn=[hex]454C444552534C494D495445442E434F4D2E4155
05/15 12:23:25 [1808] <GetIndexFileRequest:>http://ADLUTIL02:8014/secars/secars.dll?h=4813F81E2DECAEEE82F1B2FCE1E66D64406001EA0167F0B57CAF868624FFA4BAE0F0AAA4BFF7F3202A7059844AB827A2C69D1AF1D6FDC8289076E9044F64149E168592E7048D2F9EFC8C58331D5A530294DA353950E584EB46C4EF7C4F6DE8F80F53F3D793585D88C5F685AFAEFAC4553CDC449A40CC015B784071ADFF39FCBC0C0755FB42445BC3DB53323B70C4398B3279865530829057B390AB10F210D5932C11DBCE3AD5A5D2868A7E587945CF0D93C10E7F0C01B75888850E56299B502EE0347B5AC040286298FC974961484ADC682873CC972050268EE67CA31E8211D4CE565EE656335444430479BFF6576D7D0DFA2018B9D760EE7D7329C9251F39CA00430F5EB17AE41F5D9E820664F521A863AA3A3B6BD7E272C4230D1B71C063202B945C804042BF0F580FEAB59F82D4554540591B6DE0D18203FC1B845A0BC4A58B11D73526FF6B762FE90D7ABD1976C151127D4BAFCA2FAB4772948F546E562CA3687046245BC8609399C226776E116C7580E87920AB7BED83C7292E297DA6FDAE6CAA27F49D8F87209E3448C2BA4FACC4DE5A99C4B857B4CCE3A6EAFE854DA0
05/15 12:23:25 [1808] <GetIndexFileRequest:>SMS return=200
05/15 12:23:25 [1808] <ParseHTTPStatusCode:>200=>200 OK
05/15 12:23:25 [1808] <FindHeader>Sem-HashKey:=>CD544A4761BA1844109D0733BA6CAAAF
05/15 12:23:25 [1808] <GetIndexFileRequest:>Loading the current mode:1
05/15 12:23:25 [1808] <FindHeader>Sem-LANSensor:=>0
05/15 12:23:25 [1808] <FindHeader>Sem-Signatue:=>05421E59CE6AA6DDE23966932BA133362E1C5096CFB01B5CE87C8116A1119D07DDE0CE3B9992ECC67D64F908DC9BD799F2C66BFBF23CCA156604217663B386ACEC52D4D09D2257E1324949FF56FF2B7D2AFA3333A0686FCC758DC5FB19B880DB44FFD162A5CF9FF4AA229712131A8E029898E47EECC4BF32B063B24E2B49F8C6
05/15 12:23:25 [1808] <mfn_DoGetIndexFile200>Content Lenght => 1297
05/15 12:23:25 [1808] SignIf::VerifySignature(data, dataLen, sig, sigLen) => Verification Successful..
05/15 12:23:25 [1808] <mfn_DoGetIndexFile200>Index File: <?xml version="1.0" encoding="UTF-8" ?><GroupIndex SiteID="90E5FE8E0A0A0196004BDA03C4FB3F0A" ServerID="27A8B4F60A0A01960008D503613AFE0F" GroupID="C1BFD0C50A3C1239013944248DB715E6" GroupCheckSum="842CEA790A323210858413531" LastModifiedTime = "15/05/2013 08:33:35"> <Profile Checksum="9CE348E64CEC0BAE9326F098F4D41557" SerialNumber="C1BF-04/03/2013 13:43:38 041" LastModifiedTime="10/05/2013 15:02:52"/> <ConfigFile Checksum="928C56973774CEFCB8A1815689DDFCF4" LastModifiedTime="10/05/2013 15:02:52"/> <IDSFile Checksum="8D937E9F1FFE34C1564A124A523A3A52" LastModifiedTime="10/05/2013 15:02:52"/> <SylinkFile Checksum="6010972FB02BCBEFEF5CA5682379DA44" LastModifiedTime="10/05/2013 15:02:52"/> <LSProfile Checksum="EEA00F2E5704646F3BFC4E99BA697A5F" SerialNumber ="C1BF-04/03/2013 13:43:38 041" LastModifiedTime ="10/05/2013 15:02:52"/>
<LiveUpdate>
<File Checksum="C52F6FAAFCFE55F99447E770B94E0775" DeltaFlag="1" FullSize="1277058" LastModifiedTime="1368572571077" Moniker="{42B17E5E-4E9D-4157-88CB-966FB4985928}" Seq="130514001"/>
<File Checksum="D8C83594BDE68FCAF4CAFF530464FDE0" DeltaFlag="1" FullSize="1255782" LastModifiedTime="1368572558343" Moniker="{D3769926-05B7-4ad1-9DCF-23051EEE78E3}" Seq="130514001"/>
<File Checksum="4CFB379BB4860A1B8A01567990821C16" DeltaFlag="1" FullSize="233950864" LastModifiedTime="1368557770968" Moniker="{C60DC234-65F9-4674-94AE-62158EFCA433}" Seq="130514004"/>
<File Checksum="0C0025B68F404A487B15CE1A93FE38ED" DeltaFlag="1" FullSize="235787925" LastModifiedTime="1368557357874" Moniker="{1CD85198-26C6-4bac-8C72-5D34B025DE35}" Seq="130514004"/>
<File Checksum="7B4B02503A398120786F2EF07DF57695" DeltaFlag="1" FullSize="669829" LastModifiedTime="1222741814761" Moniker="{C25CEA47-63E5-447b-8D95-C79CAE13FF79}" Seq="80929016"/>
<File Checksum="78F82DFE2C1DAE2C97B47671EBBCFE99" DeltaFlag="1" FullSize="88188" LastModifiedTime="1223496824146" Moniker="{EA960B33-2196-4d53-8AC4-D5043A5B6F9B}" Seq="80820001"/>
<File Checksum="5E9FF02A2A16846D2E6BB6275C47DBCC" DeltaFlag="1" FullSize="1662247" LastModifiedTime="1223496827756" Moniker="{DB206823-FFD2-440a-9B89-CCFD45F3F1CD}" Seq="80820001"/>
<File Checksum="B25C7E668DB326E4388AC46FBAF3A4E1" DeltaFlag="1" FullSize="1419193" LastModifiedTime="1223496851319" Moniker="{C13726A9-8DF7-4583-9B39-105B7EBD55E2}" Seq="80820001"/>
<File Checksum="72DFE5E82258B0ADAFE72C8A89B4073A" DeltaFlag="1" FullSize="886158" LastModifiedTime="1354200091901" Moniker="{ECCC5006-EF61-4c99-829A-417B6C6AD963}" Seq="2012111400"/>
<File Checksum="C98B41DDA68208D39A22CEBBFAEDB4A2" DeltaFlag="1" FullSize="77357" LastModifiedTime="1366303288349" Moniker="{CC40C428-1830-44ef-B8B2-920A0B761793}" Seq="130418003"/>
<File Checksum="E6C95988A79852680D5616C64A41C00E" DeltaFlag="1" FullSize="12713824" LastModifiedTime="1366303293974" Moniker="{812CD25E-1049-4086-9DDD-A4FAE649FBDF}" Seq="130418003"/>
<File Checksum="D118468BC08975DA64851AEF6832352F" DeltaFlag="1" FullSize="12713857" LastModifiedTime="1366303374411" Moniker="{E1A6B4FF-6873-4200-B6F6-04C13BF38CF3}" Seq="130418003"/>
<File Checksum="1965AAF98F532C9DD924FE2E9461285C" DeltaFlag="1" FullSize="77345" LastModifiedTime="1366303379693" Moniker="{E5A3EBEE-D580-421e-86DF-54C0B3739522}" Seq="130418003"/>
</LiveUpdate>
</GroupIndex>
05/15 12:23:25 [1808] <mfn_DoGetIndexFile200>Parser Index File!
05/15 12:23:25 [1808] <GetIndexFileRequest:>RECEIVE STAGE COMPLETED
05/15 12:23:25 [1808] <GetIndexFileRequest:>COMPLETED
05/15 12:23:25 [1808] <IndexHeartbeatProc>GetIndexFile handling status: 0
05/15 12:23:25 [1808] <IndexHeartbeatProc>Switch Server flag=0
05/15 12:23:25 [1808] HEARTBEAT: Check Point 5.1
05/15 12:23:25 [1808] <IsInClientIPorOnLink> NextHop Not equal 10.10.1.150,return FALSE
05/15 12:23:25 [1808] <IsInClientIPorOnLink> NextHop is OnLink with 10.20.137.54,return TRUE
05/15 12:23:25 [1808] <mfn_GetOutIP> Next Hop IP is a local IP or ONLINK:10.20.137.54
05/15 12:23:25 [1808] <IndexHeartbeatProc> Saved IP Address: 10.10.1.150
05/15 12:23:25 [1808] <PostEvent>going to post event=EVENT_LU_REQUIRE_STATUS
05/15 12:23:25 [1808] <PostEvent>done post event=EVENT_LU_REQUIRE_STATUS, return=1
05/15 12:23:25 [1808] <mfn_LiveUpdate> EVENT_LU_REQUIRE_STATUS returned ERROR_SYSTEM_UNKNOWN - Ignore LU content. Moniker: {42B17E5E-4E9D-4157-88CB-966FB4985928} Seq:130514001
05/15 12:23:25 [1808] <PostEvent>going to post event=EVENT_LU_REQUIRE_STATUS
05/15 12:23:25 [1808] <PostEvent>done post event=EVENT_LU_REQUIRE_STATUS, return=1
05/15 12:23:25 [1808] <mfn_LiveUpdate> EVENT_LU_REQUIRE_STATUS returned ERROR_SYSTEM_UNKNOWN - Ignore LU content. Moniker: {D3769926-05B7-4ad1-9DCF-23051EEE78E3} Seq:130514001
05/15 12:23:25 [1808] <PostEvent>going to post event=EVENT_LU_REQUIRE_STATUS
05/15 12:23:26 [1808] <PostEvent>done post event=EVENT_LU_REQUIRE_STATUS, return=0
05/15 12:23:26 [1808] <mfn_LiveUpdate:> Agent returned closest matching seq: 130418005
05/15 12:23:26 [1808] <Add2LUFileList:>Adding LU Info to LU Download File List: {C60DC234-65F9-4674-94AE-62158EFCA433}130514004
05/15 12:23:26 [1808] <Add2LUFileList:>File Info already exists, hence updating: {C60DC234-65F9-4674-94AE-62158EFCA433}130514004
05/15 12:23:26 [1808] <PostEvent>going to post event=EVENT_LU_REQUIRE_STATUS
05/15 12:23:26 [1808] <PostEvent>done post event=EVENT_LU_REQUIRE_STATUS, return=1
05/15 12:23:26 [1808] <mfn_LiveUpdate> EVENT_LU_REQUIRE_STATUS returned ERROR_SYSTEM_UNKNOWN - Ignore LU content. Moniker: {1CD85198-26C6-4bac-8C72-5D34B025DE35} Seq:130514004
05/15 12:23:26 [1808] <PostEvent>going to post event=EVENT_LU_REQUIRE_STATUS
05/15 12:23:26 [1808] <PostEvent>done post event=EVENT_LU_REQUIRE_STATUS, return=1
05/15 12:23:26 [1808] <mfn_LiveUpdate> EVENT_LU_REQUIRE_STATUS returned ERROR_SYSTEM_UNKNOWN - Ignore LU content. Moniker: {C25CEA47-63E5-447b-8D95-C79CAE13FF79} Seq:80929016
05/15 12:23:26 [1808] <PostEvent>going to post event=EVENT_LU_REQUIRE_STATUS
05/15 12:23:26 [1808] <PostEvent>done post event=EVENT_LU_REQUIRE_STATUS, return=1
05/15 12:23:26 [1808] <mfn_LiveUpdate> EVENT_LU_REQUIRE_STATUS returned ERROR_SYSTEM_UNKNOWN - Ignore LU content. Moniker: {EA960B33-2196-4d53-8AC4-D5043A5B6F9B} Seq:80820001
05/15 12:23:26 [1808] <PostEvent>going to post event=EVENT_LU_REQUIRE_STATUS
05/15 12:23:26 [1808] <PostEvent>done post event=EVENT_LU_REQUIRE_STATUS, return=1
05/15 12:23:26 [1808] <mfn_LiveUpdate> EVENT_LU_REQUIRE_STATUS returned ERROR_SYSTEM_UNKNOWN - Ignore LU content. Moniker: {DB206823-FFD2-440a-9B89-CCFD45F3F1CD} Seq:80820001
05/15 12:23:26 [1808] <PostEvent>going to post event=EVENT_LU_REQUIRE_STATUS
05/15 12:23:26 [1808] <PostEvent>done post event=EVENT_LU_REQUIRE_STATUS, return=1
05/15 12:23:26 [1808] <mfn_LiveUpdate> EVENT_LU_REQUIRE_STATUS returned ERROR_SYSTEM_UNKNOWN - Ignore LU content. Moniker: {C13726A9-8DF7-4583-9B39-105B7EBD55E2} Seq:80820001
05/15 12:23:26 [1808] <PostEvent>going to post event=EVENT_LU_REQUIRE_STATUS
05/15 12:23:26 [1808] <PostEvent>done post event=EVENT_LU_REQUIRE_STATUS, return=20
05/15 12:23:26 [1808] <PostEvent>going to post event=EVENT_LU_REQUIRE_STATUS
05/15 12:23:26 [1808] <PostEvent>done post event=EVENT_LU_REQUIRE_STATUS, return=1
05/15 12:23:26 [1808] <mfn_LiveUpdate> EVENT_LU_REQUIRE_STATUS returned ERROR_SYSTEM_UNKNOWN - Ignore LU content. Moniker: {CC40C428-1830-44ef-B8B2-920A0B761793} Seq:130418003
05/15 12:23:26 [1808] <PostEvent>going to post event=EVENT_LU_REQUIRE_STATUS
05/15 12:23:26 [1808] <PostEvent>done post event=EVENT_LU_REQUIRE_STATUS, return=1
05/15 12:23:26 [1808] <mfn_LiveUpdate> EVENT_LU_REQUIRE_STATUS returned ERROR_SYSTEM_UNKNOWN - Ignore LU content. Moniker: {812CD25E-1049-4086-9DDD-A4FAE649FBDF} Seq:130418003
05/15 12:23:26 [1808] <PostEvent>going to post event=EVENT_LU_REQUIRE_STATUS
05/15 12:23:26 [1808] <PostEvent>done post event=EVENT_LU_REQUIRE_STATUS, return=1
05/15 12:23:26 [1808] <mfn_LiveUpdate> EVENT_LU_REQUIRE_STATUS returned ERROR_SYSTEM_UNKNOWN - Ignore LU content. Moniker: {E1A6B4FF-6873-4200-B6F6-04C13BF38CF3} Seq:130418003
05/15 12:23:26 [1808] <PostEvent>going to post event=EVENT_LU_REQUIRE_STATUS
05/15 12:23:26 [1808] <PostEvent>done post event=EVENT_LU_REQUIRE_STATUS, return=1
05/15 12:23:26 [1808] <mfn_LiveUpdate> EVENT_LU_REQUIRE_STATUS returned ERROR_SYSTEM_UNKNOWN - Ignore LU content. Moniker: {E5A3EBEE-D580-421e-86DF-54C0B3739522} Seq:130418003
05/15 12:23:26 [1808] <PostEvent>going to post event=EVENT_SERVER_ONLINE
05/15 12:23:26 [1808] <PostEvent>done post event=EVENT_SERVER_ONLINE, return=0
05/15 12:23:26 [1808] <ScheduleNextUpdate>Reset Heartbeat factor index, hearbeat=14400 seconds
05/15 12:23:26 [1808] HEARTBEAT: Check Point 6
05/15 12:23:26 [1808] <mfn_PostAgentInfo>===REQUESTING PLUG-IN OP-STATE: AVMan
05/15 12:23:26 [1808] <mfn_PostAgentInfo>===REQUESTING PLUG-IN OP-STATE: GUP
05/15 12:23:26 [1808] <mfn_PostAgentInfo>===REQUESTING PLUG-IN OP-STATE: LUMan
05/15 12:23:26 [1808] <mfn_PostAgentInfo>===REQUESTING CMC OP-STATE ===
05/15 12:23:26 [1808] <PostEvent>going to post event=EVENT_SERVER_REQUIRES_CLIENT_SESTATE
05/15 12:23:26 [1808] <PostEvent>done post event=EVENT_SERVER_REQUIRES_CLIENT_SESTATE, return=0
05/15 12:23:26 [1808] ReasonDescForFailure*** = Host Integrity check is disabled.
05/15 12:23:26 [1808] ReasonDescForFailure*** = Host Integrity check is disabled.
05/15 12:23:26 [1808] *** = <SSAInfo NameSpace="rpc" AgentID="6697610E0A0A0196019845FB2578159E" ComputerID="6D6554940A0A0196019845FB066D6F3A" HardwareKey="45E8BCABC22C54DB8324BE2A759704D0" GroupID="C1BFD0C50A3C1239013944248DB715E6">
<AgentHIInfo Status="3" ReasonCode="105" ReasonDescForFailure="Host Integrity check is disabled."/>
<SSAHostInfo>
<NetworkIdentity UserDomain="ELDERSLIMITED.COM.AU" LogonUser="X2140285" HostDomain="elderslimited.com.au" HostName="ELD37192" HostDesc=""/>
<SSAProduct Version="11.0.6000.550"/>
<SSAOS Version="5.1.2600" Desc="Windows XP Professional " Type="17105154" ServicePack="Service Pack 3" Language="9"/>
<Processor ProcessorType="x86 Family 6 Model 15 Stepping 13" ProcessorClock="1595" ProcessorNum="2"/>
<Memory Size="2099486720"/>
<Disk Letter="C:\" Size="80023715840"/>
<BIOS Version="HPQOEM - 20070718"/>
<TpmDevice Id="0"/>
<SSAProfile Version="5.0.0" SerialNumber="C1BF-04/03/2013 13:43:38 041"/>
<SSAIDS Version="" SerialNumber=""/>
<SSAUTC Bias="-600"/>
<DNSs><DNS Address="10.10.1.4"/><DNS Address="10.10.1.235"/></DNSs>
<DHCPServer Address="10.20.137.1"/><SSANICs><SSANIC Ip="10.20.137.54" Mac="00-22-64-b2-c5-ca" Gateway="10.20.137.1" SubnetMask="255.255.255.0"/></SSANICs><Firewall OnOff="0" Installed="0"/>
</SSAHostInfo>
<RebootRequired Status="0"></RebootRequired>
<InstalledFeatures><Feature Id ="256"/></InstalledFeatures>
</SSAInfo>
05/15 12:23:26 [1808] <mfn_PostAgentInfo>Volatile op-state damper: 0, Interval passed: 1368584606
05/15 12:23:26 [1808] <mfn_PostAgentInfo>Free memory difference: 1416249344, Threshold: 0
05/15 12:23:26 [1808] <mfn_PostAgentInfo>Free disk space difference: 54587117568, Threshold: 0
05/15 12:23:26 [1808] <PostEvent>going to post event=EVENT_SYLINK_QUERY_COMMANDSTATUS
05/15 12:23:26 [1808] <PostEvent>done post event=EVENT_SYLINK_QUERY_COMMANDSTATUS, return=0
05/15 12:23:26 [1808] <mfn_PostAgentInfo><?xml version='1.0' encoding='UTF-8' ?>
<SESAgentOpState AgentID="6697610E0A0A0196019845FB2578159E" Timestamp="1368584606346"><TechID Name="AVMan"><Data><![CDATA[<avstate version="1.0"><RTVScanRunning>1</RTVScanRunning><PatternFileRevision>24</PatternFileRevision><UsingPattern>4006936</UsingPattern><PatternFileSequence>0</PatternFileSequence><PatternFileDate>2B0312000000</PatternFileDate><TimeOfLastVirus>000000000000</TimeOfLastVirus><TimeOfLastScan>280916041A03</TimeOfLastScan><WorstInfectionType>9999</WorstInfectionType><OnOff>1</OnOff><SymProtectOnOff>1</SymProtectOnOff><SymSentryInstalled>0</SymSentryInstalled><SavProductVersion>27466684</SavProductVersion><Licensed>0</Licensed><LicenseStatus>0</LicenseStatus><LicenseExpirationTime>000000000000</LicenseExpirationTime><DecAbiVer>1.2.8</DecAbiVer><EraserEngineVer>7340034:13</EraserEngineVer></avstate>]]></Data></TechID><TechID Name="GUP"><Data><![CDATA[<?xml version='1.0' encoding='UTF-8' ?>
<GupStatus IsGup="0" NameSpace="rpc" ComputerID="6D6554940A0A0196019845FB066D6F3A"/>]]></Data></TechID><TechID Name="LUMan"><Data><![CDATA[<lustate><lastUpdateTime>0</lastUpdateTime></lustate>]]></Data></TechID><TechID Name="SEP"><Data><![CDATA[<SSAInfo NameSpace="rpc" AgentID="6697610E0A0A0196019845FB2578159E" ComputerID="6D6554940A0A0196019845FB066D6F3A" HardwareKey="45E8BCABC22C54DB8324BE2A759704D0" GroupID="C1BFD0C50A3C1239013944248DB715E6">
<AgentHIInfo Status="3" ReasonCode="105" ReasonDescForFailure="Host Integrity check is disabled."/>
<SSAHostInfo>
<NetworkIdentity UserDomain="ELDERSLIMITED.COM.AU" LogonUser="X2140285" HostDomain="elderslimited.com.au" HostName="ELD37192" HostDesc=""/>
<SSAProduct Version="11.0.6000.550"/>
<SSAOS Version="5.1.2600" Desc="Windows XP Professional " Type="17105154" ServicePack="Service Pack 3" Language="9"/>
<Processor ProcessorType="x86 Family 6 Model 15 Stepping 13" ProcessorClock="1595" ProcessorNum="2"/>
<Memory Size="2099486720"/>
<Disk Letter="C:\" Size="80023715840"/>
<BIOS Version="HPQOEM - 20070718"/>
<TpmDevice Id="0"/>
<SSAProfile Version="5.0.0" SerialNumber="C1BF-04/03/2013 13:43:38 041"/>
<SSAIDS Version="" SerialNumber=""/>
<SSAUTC Bias="-600"/>
<DNSs><DNS Address="10.10.1.4"/><DNS Address="10.10.1.235"/></DNSs>
<DHCPServer Address="10.20.137.1"/><SSANICs><SSANIC Ip="10.20.137.54" Mac="00-22-64-b2-c5-ca" Gateway="10.20.137.1" SubnetMask="255.255.255.0"/></SSANICs><Firewall OnOff="0" Installed="0"/>
</SSAHostInfo>
<RebootRequired Status="0"></RebootRequired>
<InstalledFeatures><Feature Id ="256"/></InstalledFeatures>
</SSAInfo>
]]></Data></TechID><TechID Name="SEP"><Data><![CDATA[<SSAInfo NameSpace="rpc" AgentID="6697610E0A0A0196019845FB2578159E" ComputerID="6D6554940A0A0196019845FB066D6F3A" HardwareKey="45E8BCABC22C54DB8324BE2A759704D0" GroupID="C1BFD0C50A3C1239013944248DB715E6">
<SSAHostInfo>
<Memory Free="1416249344"/>
<Disk Letter="C:\" Free="54587117568"/>
</SSAHostInfo>
</SSAInfo>
]]></Data></TechID></SESAgentOpState>
05/15 12:23:26 [1808] ************CSN=9076
05/15 12:23:26 [1808] <mfn_MakePostUrl:>Request is: action=192&hostid=6697610E0A0A0196019845FB2578159E&chk=CD544A4761BA1844109D0733BA6CAAAF&ck=4CBB72D56540CF3A0BFAA686AB14E412&uchk=E1E339E068CE2A0E4BE845A099B600F2&uck=62B981B45C7B254DB1CEB9A028389467&as=9076&cn=[hex]454C443337313932&lun=[hex]5832313430323835&udn=[hex]454C444552534C494D495445442E434F4D2E4155
05/15 12:23:26 [1808] <mfn_PostAgentInfo>http://ADLUTIL02:8014/secars/secars.dll?h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
05/15 12:23:26 [1808] <mfn_PostAgentInfo>POST the total size=1284
05/15 12:23:26 [1808] <mfn_PostAgentInfo>Done with return code = 200
05/15 12:23:26 [1808] <IndexHeartbeatProc>===UPLOAD STAGE===
05/15 12:23:26 [1808] <PostEvent>going to post event=EVENT_SERVER_READY_TO_UPLOAD_EVENT_LOG
05/15 12:23:26 [1808] <PostEvent>done post event=EVENT_SERVER_READY_TO_UPLOAD_EVENT_LOG, return=0
05/15 12:23:26 [1808] <IndexHeartbeatProc>===PREPARE EVENT LOG STAGE===
05/15 12:23:26 [1808] <PrepareEventLog>initialized technology extension processing ok
05/15 12:23:26 [1808] <PrepareEventLog>Allow total logs to send=0
05/15 12:23:26 [1808] <IndexHeartbeatProc>Communication Mode=1(Pull mode)
05/15 12:23:26 [1808] HEARTBEAT: Check Point 8
05/15 12:23:26 [1808] <PostEvent>going to post event=EVENT_SERVER_DISCONNECTED
05/15 12:23:26 [1808] <PostEvent>done post event=EVENT_SERVER_DISCONNECTED, return=0
05/15 12:23:26 [1808] <IndexHeartbeatProc>====== IndexHeartbeat Procedure stops at 12:23:26 ======
05/15 12:23:26 [1808] <IndexHeartbeatProc>Set Heartbeat Result= 2
05/15 12:23:26 [1808] <IndexHeartbeatProc>Sylink Comm.Flags: 'Connection Failed' = 0, 'Using Backup Sylink' = 0, 'Using Location Config' = 0
05/15 12:23:26 [1808] Use new configuration
05/15 12:23:26 [1808] HEARTBEAT: Check Point Complete
05/15 12:23:26 [1808] <IndexHeartbeatProc>Done, Heartbeat=14400seconds
05/15 12:23:26 [1808] </CSyLink::IndexHeartbeatProc()>
05/15 12:23:26 [1808] <CheckHeartbeatTimer>====== Heartbeat loop stops at 12:23:26 ======
Please advise