I had a couple of quick questions/concerns about the use of BE 2012, just general use questions because it is so different than BE 2010. I wanted to call support because the Symantec tech support site is down for maintenance and I don't have the time today to troll through the forums and I need to get a successful backup completed. But calling support I can't just get the answers really quick without creating a severity 1 ticket. This isn't sev1 and I've been on the tech support side of things and I really disliked those customers saying they have a sev1 issue when they didn't. My other option would be to be put in a queue and wait. I don't have time or the schedule to do that, but it looks like I'll need to hit the internet.
1) How do I get the details of the exceptions thrown or the details of an error? I can see that an exception happened and an error code, but unlike BE2010, I can't see to open the job log and find what specifically threw the exception. Reports only give summary information and the Alerts are not much better. Where the heck is that detailed information that BE2010 provided?!!! A case to get rid of BE2012.
2) How can I configure a incremental backup to still fully backup SQL and Exchange? Or is it really as tedious as creating a primary job that backs up the server sin Exchange or SQL and then creating an additional job that just backs up SQL or Exchange? If it is the latter, that is not only a huge step backwards, but a case to get rid of BE2012.
3) A full systems backup is taking up DOUBLE the tapes that BE2010 would use with everything configured the same (for a full backup). I have the compression option selected...another case to get rid of BE2012
So, reading https://www-secure.symantec.com/connect/forums/backup-exec-2012-sql-transaction-log-backups I learned a lot, mostly answering my questions above.
I want Symantec to pay attention to this...This is not a "disliking change thing" because I actually like the new layout. This is about functionality and you have provided a product that is a step backwards from 2010. I go from having one job total that encompassed all my servers and my Daily Incrementals, Weekly and Monthly Fulls, and Quarterly copies that used a single Job Selections List to needing to create many, many jobs now. The overhead with the tape loading is outrageous and the apparent inability to see details about the jobs that just ran makes troubleshooting nearly impossible.
I will wait for some responses, but I am currently leaning to uninstall this BE2012 and going back to 2010R3...