Symantec Management Platform (Notification Server)

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  • 1.  XML Error

    Posted Apr 15, 2009 05:40 PM
    Anyone ever seen this error message?  Just finished upgrade server to SP2 and applied critical updates and now I get this error message when constructing any type of XML tree.

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  • 2.  RE: XML Error

    Posted Apr 15, 2009 05:53 PM
    This article KB35826 deals with this error, however you need to be at the latest version of Software Delivery.


  • 3.  RE: XML Error

    Posted Apr 16, 2009 05:05 AM
    Hello All,

    our environment
    NS: 6.0 SP3 R9

    At 02:00PM today NS stopped working. i checked the NS LOGS it was saying This server is not registered anymore. I then tried a repair of the server using 'Altiris_NS_6_0.exe' the original package that we used to install NS. the isntall had some issues when it came to Installing Altiris Console. I checked the Altiris Log Viewer..there were a number of errors about..'spItemLoad'

    *************************
    Log File Name: D:\Program Files\Altiris\Notification Server\Logs\a.log
    Priority: 4
    Date: 16/04/2009 6:35:01 PM
    Tick Count: 2657078
    Host Name: SSYDPINF090
    Process: aexsvc.exe (3776)
    Thread ID: 1944
    Module: AltirisNativeHelper.dll
    Source: Item.Load
    Description: Failed to call spItemLoad with the IsLocalisable parameter. Trying again without the IsLocalisable parameter.
    *************************

    once the repair was done..i tried to go to the console. but it bombed out with the tree XML error same as shown above by KEVIN_DEN. I tried the hotfix given above but that did not work.

    i am unable to attach any images..in this post. i mihgt try creating a new one.

    i am happy to provide more info..

    thanks all
    VM



  • 4.  RE: XML Error

    Posted Apr 16, 2009 07:55 AM
    KEVIN_DEN's error is in regards to software delivery, your's is not. I'll address that one once I can take a look at the logs.