XP Antivirus 2008 2009
We are experiencing issues everyday with the XP Antivirus 2008/2009 on computers currenty running Endpoint MR2 and MR3.
Endpoint does not seem to be detecting the virus and somehow the virus is disabling proactive threat protection on a number of machines.
The only way we seem to be succesfully removing the virus is using a program called Malware bites which has successfully removed the issue on a number of computers.
We have spoken to Support who wern't very helpful, they just claimed if we have the latest virus definitions it should be detected. However again today we have another customer with the same issue with the latest definitions. It worries me that a free piece of software online can detect and remove the virus yet your product doesn't!!
Why is Endpoint not detecting the virus?
Is anyone else experiencing this issue?