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XP Embedded PCAnywhere 12.5 update to Build 500 Hotfix TECH179526

Created: 26 Jan 2012 | 11 comments
dassiq's picture
dassiq
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Hello

I am trying to update the PCAnywhere v12.5 build 486 (sp3) with the security patch hotfix 179526. In my case the hotfix setup runs and it says the hotfix is installed but the build no. is not bumping up ..it remains at 486.

When I run the setup again for thr hot patch it detects the hotfix and ask if I need to repair/uninstall/modify .  Can I assume that the hotfix was installed ?

I am using  Windows XP embedded (ver 5.1 2600) or ver 2002 SP3.

Originally we were using build 265 pre sp1.  I updated to Sp1 then Sp2 and the Sp3. In all cases the build number did bump up.

 

Thanks

 

 

 

 

 

 

 

 

 

 

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ICHCB's picture
26
Jan
2012
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ICHCB

Check the version of the awhlogon.dll not the full program.

Check the  version of the awhlogon.dll not the full program.  It sounds like you describing the over all build number of pcA.   The over all number won't bump up to 500 only the version number for the awhlogon.dll will be changed to 500.

If the awhlogon.dll is now at 12.5.1.500 then you are good.  Under help and about it will still show the overall program at 12.5.1.486.

Check the lower part of the kb for this info also. http://www.symantec.com/docs/TECH179526

To verify the update, check the file version of C:\Program Files\Symantec\pcAnywhere\awhlogon.dll as follows:

  • On computers with a 64-bit version of Windows, look in C:\Program Files (x86)\Symantec\pcAnywhere.
  • Your install path is different if a non-default location was used.
  • Use the following tables to figure out what version the file should be after the update.

 

pcAnywhere

 

  GA SP1 SP2 SP3
12.5 12.5.0.265 > 12.5.0.300 12.5.0.442 > 12.5.0.480 12.5.0.463 > 12.5.0.480 12.5.1.486 > 12.5.1.500
12.1 o N/A N/A N/A
12.0 o N/A N/A N/A

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SOCDOR's picture
30
Jan
2012
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SOCDOR

Does this Hotfix only apply to the Remote install of pcAnywhere

Hello, we have the Host install of pcAnywhere (12.5, build 442) for our users computers and when we run LiveUpdate no updates are being found.  When I run the "PCAnywhere_12.x_Tech179526" hotfix on these computers I receive the error (as stated in the bulletin) “This install is not valid for your version of pcAnywhere.”  I look at the awhlogon.dll showing 12.5.0.442. 

The computers that we use to remote into these users computers have the Remote install and we were able to run LiveUpdate and the updates were installed and the awhlogon.dll are showing 12.5.1.500.  I am assuming the hotfix has been applied since the version on the computers with Remote install are at 12.5.1.500. 

Does the hotfix pertain to the computers with the Host install?  Any advice would be greatly appreciated.

dassiq's picture
27
Jan
2012
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dassiq

Yes you are correct. Thanks

Yes you are correct. Thanks for clarifying that part.. I missed the 'awhlogon.dll '  line

Thanks again

JulieK-N's picture
27
Jan
2012
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JulieK-N

Can't get Hotfix to install

I did everything as dissiq did above, but when I look at awhlogon.dll it shows as awhlogon.dll.179526

 , now"""""""When I try to run the hotfix again I get this message: "Installation ended prematurely because of an error." I've tried uninstalling the hotfix and still get the same error message.

I tried the hotfix on another computer and the same thing happened. I'm stuck and I have awhole bunch of pcs to update.

What else should I try?

JulieK-N's picture
30
Jan
2012
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JulieK-N

Can't get Hotfix to install

This is just an update...Tech179960 hotfix just came out and that works! You do not need to install Tech179526 first, so I am very glad that this is out ...I have already updated several servers.

ICHCB's picture
01
Feb
2012
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ICHCB

Thanks for the update.

Thanks for the update.    Make sure, (sounds like you already are) that your machines are up to pcAnywhere 12.5 sp3 first and then install the Tech179960. 

Thanks again for the update,

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Jag27's picture
02
Feb
2012
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Jag27

Hi guys, So if I am on SP3

Hi guys,

So if I am on SP3 (build 486 in the gui) and the dll's and one exe match what is listed above, I am fully patched correct?

Just wanted to make sure as I need to get this done on a critical server tonight.

Thanks!

Jag27's picture
03
Feb
2012
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Jag27

Any help on this one guys?

Any help on this one guys?

ICHCB's picture
08
Feb
2012
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ICHCB

According to the kb document if your 3 files are updated your ok

According to the kb document if your 3 files are updated to the listed versions under "Verifying the update"  then you are good.

http://www.symantec.com/business/support/index?page=content&id=TECH179960

Verifying the update

To verify the update, check the file version of awhlogon.dll, awterm32.dll, and awrem32.exe as follows:

  • On computers with 32-bit versions of Windows, these files will be in C:\Program Files\Symantec\pcAnywhere.
  • On computers with a 64-bit version of Windows, these files will be in C:\Program Files (x86)\Symantec\pcAnywhere.
  • Your install path is different if a non-default location was used.
  • Use the following tables to figure out what version the file should be after the update.

NOTE: Depending on how the hotfix was installed, you can also see the version number by browsing to Help > About Symantec pcAnywhere in the pcAnywhere application.
 

pcAnywhere (box product)

 

Version awhlogon.dll change awterm32.dll change awrem32.exe change
12.5 SP3 12.5.1.486 > 12.5.1.500 12.5.1.486 > 12.5.1.514 12.5.1.486 > 12.5.1.514
12.5 SP2 12.5.0.463 > 12.5.0.480 12.5.0.463 > 12.5.0.482 12.5.0.463 > 12.5.0.482
12.5 SP1 12.5.0.442 > 12.5.0.480  12.5.0.442 > 12.5.0.482 12.5.0.442 > 12.5.0.482
12.5 12.5.0.265 > 12.5.0.300  12.5.0.265 > 12.5.0.302 12.5.0.265 > 12.5.0.302
12.1.0 12.1.0.446/447/448 > 12.1.0.470 12.1.0.446/447/448 > 12.1.0.471 12.1.0.446/447/448 > 12.1.0.471
12.0.3 12.0.2.174 > 12.0.3.402  12.0.2.174 > 12.0.3.403 12.0.2.174 > 12.0.3.403
12.0.2 12.0.2.174 > 12.0.3.402  12.0.2.174 > 12.0.3.403 12.0.2.174 > 12.0.3.403

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Rahul99's picture
14
Feb
2012
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Rahul99

Hi All, I was trying to

Hi All,

I was trying to update Pcanywhere with hotfix 179960, on a Symantec Host only Package.

The update failed to install.

It said " Fatal error occured during installation".

On further analysis, i found that my symantec host only package does not contain awterm32.dll and awrem32.exe files. 

The hotfix tries to update the above two files and awhlogon.dll. 

Hotfix 179526 works perfectly fine. 

Please help me with this issue.

Thanks in advance,!!

 

ICHCB's picture
14
Feb
2012
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ICHCB

You have host oly and hf1 and hf3 support host only not hf2

You have host oly and hf1 and hf3 support host only not hf2.  Check out the following forum post this is already discussed.
https://www-secure.symantec.com/connect/forums/unable-install-hotfix-179960-symantec-host-only-package

The link to hf3 is here.
http://www.symantec.com/docs/TECH180472

cheers

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