hi all,

I try to install Symantec_Endpoint_Protection_12.1.5_Win32-bit_Client_EN to this XP computer , it keep showing wizard was interrupted , 

Even I have tried to run clean wip several time before install, it also failed..

what can i do ?

Attached is SEP_INST.log

our computer is 

XP service pack 3

Attachment(s)

SEP_INST.rar   143 KB 1 version

And you've also rebooted the machine?

Another thing you can try quickly is to install an unmanaged version with AV only...if it works you can add the other components and make it managed....

Can you also check for the SIS_INST.log file and post it?

Required logs for troubleshooting failed Endpoint Protection 12.1 client installations

Dear Brian

I have tried to reboot several times , but it keep fail. 

my version is unmangment version only .

log file have already zipped and post it already

Regards,

There should also be a SIS_INST.log in addition to the SEP_INST.log

Try installing with AV only or even no components. Just to get the core installed and if successful you can add additional components that you need.

Dear all

Attached is SIS_INST.log

Regards

Attachment(s)

SIS_INST_6.rar   141 KB 1 version

Dear Brian

I have tried installing with AV only , but it keep failed again

Please Help

Regards,

Dear Brian

I have tried installing with AV only , but it keep failed again

Please Help

Regards,

What about with none of the components? You should be able to select only the core files..

still the same 

failed

I feel depress ..

Is Windows Defender disabled and you had no other previous antivirus on the system, like from a different third party?

how to check window defender? and there is no more third party antivirusin this computer, what should i do

for window defender

http://windows.microsoft.com/en-in/windows/turn-windows-defender-on-off#turn-windows-defender-on-off=windows-7

I suggest you to run the symhelp tool to know ther any other problem is not running

Download the Symantec Help (SymHelp) diagnostic tool to detect Symantec product issues

Also check wheter there is a certificate problem or not

Certificate error occurs when installing or upgrading Endpoint Protection

SEP client installation rolls back at creating install cache.

hi Sumit G,

i found that , when symantec try to copy tvfilter.sys , then computer have to be reboot , and installation is falsed, so what is tvfilter.sys about ?

Can you have tried latest cleanwipe tool which is avaialble in flexnet(file connect).

Best is to run the symhelp there

Download the Symantec Help (SymHelp) diagnostic tool to detect Symantec product issues

Do you have any older version of SEP? Can you try to install at custom location instead of default location?

Dear Sumit G

I have already ran this symhelp to detect Symantec product issues , there is no error found.

and the funny thing is , everytime there is copying tvfilter.sys , and it need to be reboot , and the installation will be failed.

Regards