Endpoint Protection

Hell All,

Checking the status of the system in SEPM,one of the client showing Yellow arrow mark showing for the clinet system in SEPM.But same system is updated with latest defintion.version of SEP is 12.1.4

Please run symhelp tool

Download the Symantec Help (SymHelp) diagnostic tool to detect Symantec product issues

https://support.symantec.com/en_US/article.TECH105414.html

Check the client properties (right click the client entry in SEPM > Properties) and check for the Deployment status for any warning or error.

So something is either malfunctioning or disabled.

Go to the client and check to determine what it is. Or if you go to the Clients page in the SEPM and set the view to Protection Technologies it will also show you the issue.

This icon represents a "Deployment failure" on the clinet meaning that some component failed to install properly. You can run the SymHelp tool on the client to check for errors. If that is not helpful, you may follow the below steps to fix it.

1) Delete the concerned client's entry in SEPM. Update the policy on the SEP client. This will create a new entry for that client in SEPM. If the issue still persist go to step 2.

2) Perform a repair install of the SEP client on the affected machine. If the issue still persist go to step 3.

3) Uninstall the SEP client from the affected machine and reinstall it.