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New in the Rewards Catalog: Vouchers for "Symantec Technical Specialist" and "Symantec Certified Specialist" exams.

You are not authorized to access this page.

Updated: 21 May 2010 | 6 comments
Nicolai's picture
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I see  "Page not found" and  "You are not authorized to access this page" messages every time I login (logged on anyway)  try to access my points score.

What's going on ?

Best Regards
Nicolai

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Vikram Kumar-SAV to SEP's picture
18
Nov
2009
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 There was some update going

 There was some update going on Connect site but this issue has been taken care of now.

Andy Welburn's picture
19
Nov
2009
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Had the same issue

altho' as Vikram says this appears to be sorted now.

I also noticed that I'm now getting the following in the Rewards section:

Note: you must enter a shipping address before making redemption requests.
Note: you must enter a daytime phone number before making redemption requests.

& so the "Order Now" buttons have gone, despite the fact that these details are present in the Personal Information area of my Profile (the only time I got this previously was when these details were not present)

Regards Andy

"It's not too late to panic ..."

Kevin M.'s picture
19
Nov
2009
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Fix expected today.

Thanks Andy.

We'll tackle that one today.

Kevin

Andy Welburn's picture
19
Nov
2009
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Cheers Kevin

Are we having a few hiccups today? Noticed I'm having issues navigating around only when I'm logged in and especially in the NetBackup forum.

***EDIT***

Seems ok going into a post, but very slow navigating back to main forum page. Was also getting a web-site not available type page (drupal or something similar??). Ok for this forum tho' which I thought was strange.

***EDIT #2***
Started again! Once more navigating "NetBackup Forum" seems to be affected more than "Inside Symantec Forum"
"...

Site off-line

The site is currently not available due to technical problems. Please try again later. Thank you for your understanding.

..."

Regards Andy

"It's not too late to panic ..."

Kevin M.'s picture
19
Nov
2009
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Looking into it

Thanks Andy.

We're looking into the performance problems.

Kevin

Kevin M.'s picture
19
Nov
2009
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Issues Resolved

Hi all,

We've resolved the "please enter a shipping address" issue and also have resolved the issues with performance.

Thanks for your reports.

Kevin