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you cannot uninstall pgp when drives are still encrypted -- but my drives are gone!

Created: 04 Nov 2012 | 5 comments

Hi All

I installed PGP Whole Disk Encryption 9.10 on a XP machine to encrypt several hard drives.  There is only one extra slot for a additonal hard drive, and so we added the drive we wanted to encrypt and then used PGP to encrypt it.   After that, we replaced the drive with another drive and encrypted the next drive. 

Now we have completed encrypted all the drives and we wanted to uninstall PGP from the XP machine, but PGP is not allowing us to uninstall.  It said "You cannot uninstall PGP when drives are still encrypted".    The problem is we have removed the encrypted drives from the XP machine and we also don't want to decrypt it (in order to be able to uninstall PGP).    

I tried to re-install the OS but somehow PGP has made the primary hard drive inaccessible to the XP OS installer.   That is, we cannot even re-install or re-format the hard drive.  (I have not tried using a Seagate low level format software though).    Anyway, we don't really want to re-install the OS.  All we what is to uninstall PGP without having to decrypt the encrypted drives.

 

Thank you very much in anticipation.

 

cmgui2

 

Comments 5 CommentsJump to latest comment

Tom Mc's picture

I'm not sure I'm understanding what you want to accomplish.  PGP is purposely designed to not be uninstallable as long as the hard disk is still encrypted.  If you were to leave the disk encrypted and uninstalled PGP, you would not be able to access the data on that disk.  If it was the boot disk, you would not be able to boot the machine.  It sounds like you are for some reason might be wanting to leave a disk on the machine that is encrypted, despite not being able to access its data?  But it actually sounds like you may have removed all encrypted disks, and are still not able to uninstall PGP?  If this is correct, and you have no disks or drives currently on the machine encrypted, you may be able to follow the guidance of this Knowledge Base Article to accomplish your desire by uninstrumenting your computer.  However, be aware that if you have any encrypted disks on the computer and uninstrument them, you will lose access to your data.  Since you probably are wanting to be able to access the encrypted disks if you later need access to the data, I would suggest placing the disks in another computer with PGP installed to first make sure you can access the data on the other machine.  Of course, if you are encrypting the disks for the soul purpose of safely disposing of the unwanted disks, this last suggestion is not needed.

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cmgui2's picture

Thank you Tom Mc for the detailed reply.

I am not sure if my boot drive (C drive) is encrypted or not.  Had never wanted to encrypt it.   

What I wanted to achieve is to encrypt my data hard drives.   I put hard drives as secondary drive in the computer and then run PGP Whole Disk Encryption (installed on C drive) to encrypt the secondary hard drive (data drive).   After that, I would take out the data hard drive and store it somewhere else.   After that, I would put another data drive as secondary drive in the computer and run PGP Whole Disk Encryption (installed on C drive) to encrypt it.   After that, I would take out the data hard drive and store it somewhere else.     That is, I want to encypt and then archive my data hard drives.  Get the error : "You cannot uninstall PGP when drives are still encrypted" - even though PGP WDE interface shows no drive is encrypted - as all the encrypted data drives have been taken away.   

Now I want to uninstall PGP Whole Disk Encryption (installed on the C drive) but it is not possible.  

I understand that should I want to access the data in my encrypted drives (data drives), I would need to install them in another computer with PGP Whole Disk Encryption installed.

The Knowledge Base artice you recommended is for "PGP BootGuard Screen still remaining after Decrypting Disk".  But there is no encrypted drive on the machine - and so decrypting.

Thank you once again.

 

 

vaibhav_jain1's picture

KB Article mentioned above should sove your problem.

However I dont understand the last part of your problem? Why are you not able to Install Fresh Windows?

Are you booting from DVD and installing the OS or some other method?

cmgui2's picture

Thank you vaibhav_jain1

 

I cannot reinstall a Fresh Windows from CD because the Windows installer says it is not able to access the hard drive.    Some how, the PGP WDE software has rendered the boot hard drive inaccessible to the Windows OS installer.     

 

 

 

 

Tom Mc's picture

The article I cited above explains how to determine if any part(s) of the disk(s) are encrypted.  If you have nothing encrypted, you can uninstrument your disk so that it will not think the disk is encrypted.

When you consider your issue resolved, please click Mark As Solution on the most helpful response.

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