Video Screencast Help

You do not have a PGP key for the following recipient

Created: 09 Jul 2013 | 1 comment

Dear Reader,

We are using PGP Universal + BES 5.0.4 + PGP Support Package

I want to send encrypted emails to a recipient but I recieve the following message;

            You do not have a PGP key for the following recipient: user@domain.com

            With the following options:   Do not send - Remove from message - Send to server

I do not have any problem to send/receive encrypted emails to recipients in our own a PGP Universal organisation.

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I have found the following message but was unable to find any option to resolve this issue;
http://www.symantec.com/business/support/index?page=content&id=TECH186091

Also I had found the following post, but no solution had been posted.

https://www-secure.symantec.com/connect/forums/pgp-support-package-blackberry-you-do-not-have-pgp-key

 

Can anyone give me advise / solution for this problem?

Operating Systems:

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Alex_CST's picture

Can you see what the Universal Server's logs say with regard to this message?  What KNF (Key Not Found) policy elements do you have in-place?  

Please mark posts as solutions if they solve your problem!

http://www.cstl.com