"You have exceeded the maximum number of downloads allowed for this serial number." at FileConnect
I visit FileConnect, enter our serial number and we get the following message:
You have exceeded the maximum number of downloads allowed for this serial number. Please contact Customer Service if you need further assistance.
We haven't downloaded an update for at least a year. We have 11.0 RU7 but want to download update 2 for this. We don't have an active maintenance contract so I really don't know how else to get around this problem.