Video Screencast Help
Scheduled Maintenance: Symantec Connect is scheduled to be down Saturday, April 19 from 10am to 2pm Pacific Standard Time (GMT: 5pm to 9pm) for server migration and upgrades.
Please accept our apologies in advance for any inconvenience this might cause.

"You have exceeded the maximum number of downloads allowed for this serial number." at FileConnect

Created: 08 Aug 2012 • Updated: 08 Aug 2012 | 4 comments

I visit FileConnect, enter our serial number and we get the following message:



You have exceeded the maximum number of downloads allowed for this serial number. Please contact Customer Service if you need further assistance. 

We haven't downloaded an update for at least a year. We have 11.0 RU7 but want to download update 2 for this. We don't have an active maintenance contract so I really don't know how else to get around this problem.

Comments 4 CommentsJump to latest comment

Simpson Homer's picture

Please try downloading from another machine or another browser and see if it helps. Or contact Supoort

 

 

Phone numbers to contact Tech Support:-

 

Regional Support Telephone Numbers:
United States: 800-342-0652 (407-357-7600 from outside the United States)
Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
United Kingdom: +44 (0) 870 606 6000

India: Toll-Free 000 800 4401 456 directly

IDD call: +61 2 8220 7111

 

Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp

 

Customer Care Contact Numbers for Licensing Issues:-

http://www.symantec.com/support/assistance_care.jsp

 

 

How to create a new case in MySupport

http://www.symantec.com/business/support/index?page=content&id=TECH58873

Mithun Sanghavi's picture

Hello,

Licensing team should be contacted in such cases for checking the contract.

Licensing team can give you a temporary serial number and customer can login to Symantec File-Connect website.

You can contact Symantec Licensing Department for the same.

Website: http://symantec.custhelp.com

Phone number: 1-800-721-3934

Email: license@symantec.com

OR

Contact Symantec Customer care, and reset the no. of downloads available on your serial number.

http://www.symantec.com/support/assistance_care.jsp

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.