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"You have exceeded the maximum number of downloads allowed for this serial number." at FileConnect

Created: 08 Aug 2012 • Updated: 08 Aug 2012 | 4 comments

I visit FileConnect, enter our serial number and we get the following message:



You have exceeded the maximum number of downloads allowed for this serial number. Please contact Customer Service if you need further assistance. 

We haven't downloaded an update for at least a year. We have 11.0 RU7 but want to download update 2 for this. We don't have an active maintenance contract so I really don't know how else to get around this problem.

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Simpson Homer's picture

Please try downloading from another machine or another browser and see if it helps. Or contact Supoort

Phone numbers to contact Tech Support:-

Regional Support Telephone Numbers:
United States: 800-342-0652 (407-357-7600 from outside the United States)
Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
United Kingdom: +44 (0) 870 606 6000

India: Toll-Free 000 800 4401 456 directly

IDD call: +61 2 8220 7111

Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp

Customer Care Contact Numbers for Licensing Issues:-

http://www.symantec.com/support/assistance_care.jsp

How to create a new case in MySupport

http://www.symantec.com/business/support/index?page=content&id=TECH58873

Mithun Sanghavi's picture

Hello,

Licensing team should be contacted in such cases for checking the contract.

Licensing team can give you a temporary serial number and customer can login to Symantec File-Connect website.

You can contact Symantec Licensing Department for the same.

Website: http://symantec.custhelp.com

Phone number: 1-800-721-3934

Email: license@symantec.com

OR

Contact Symantec Customer care, and reset the no. of downloads available on your serial number.

http://www.symantec.com/support/assistance_care.jsp

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

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