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Enterprise Vault - Product Support Life Cycle

Created: 24 Nov. 2011 • Updated: 29 Mai 2014
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A question that quite often comes up from customers and partners when we release a new version of the product, as we did a few months ago with V10, is "when will you stop supporting version x y or z". This is actually a very easy question to answer because Symantec has a clear policy on our approach to product support life cycle.

You can read the full policy from this link but in summary there are really three main stages involved as part of the product life cycle.

1) Release Date - obviously the official first released date of the product version

2) End of Engineering Support = the date after which we will issue no more patches or fixes

3) End of Assisted Support = the date after which we will no longer accept support calls for the product version

You can look up the particular version you're interested in using this product support life cycle page and it will show you the dates for the 2 stages described above. But it's worth pointing out that full dates are not always shown for minor releases (Eg. V7.5 SP6) but these are actually tied into the release date of the initial major version (sometimes called the Base Release

So at the time of writing this article, using the information you can get from the product support life cycle page the product support matrix looks as follows. But to be certain please make sure you check the offical links I've mentioned above.

Version

First Released Date

End of Engineering Support

End of Assisted

 Support

V6

5/7/2005

19/6/2009

5/7/2012

V7

14/12/2006

14/6/2011

14/12/2013

V7.5

6/7/2007

14/6/2011

14/12/2013

V8

29/12/2008

1/3/2013

29/12/2015

V9

30/8/2010

5/2/2014

30/8/2017
V10  1/8/2011  TBC  1/8/2018