Issues regarding pre boot
I have a user who has just advised me that when he powers on his notebook, the pre boot authentication page comes up, he logs in and it accepts his credentials, and then it freezes on a blank screen with six dots in the top left had corner.
He is using Windows XP SP3. And we are using Endpoint Encryption 8.2 MP2. First issue is that after some research I've done, it seems most issues such as this point to the Windows MBR or a physical issue with the disk. Is my understanding correct about this?
Secondly whe the user uses the safe mode reboot option, his notebook loads fine, and he is able to use it normally. I'd like some guidance as what to do? Is it too late to run a checkdsk? The problem I have is that the user wrks remotely so I dont have physical access to the machine.
Thanks in advance,