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PGP DESKTOP PROBLEM

Created: 21 Juillet 2012 | 8 comments

I encrypted my hard drive using PGP whole disk software, now when I try to boot my computer nothing happens. HELP!  I did get a message when I was encrypting the hard drive that there was some errors on the disk, but I ignored it and continued.  Any suggestions?

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l'image des Tom Mc

Please read all of this Knowledge Base Article.  You may need to try the WDE Recovery CD, or attempt decryption by attaching your disk to another machine with PGP installed.

When you consider your issue resolved, please click Mark As Solution on the most helpful response.

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l'image des Alex_CST

If you have another machine with PGP Desktop installed, put the HDD in a caddy and decrypt it that way, the Recovery CD uses 16-bit encryption and will take a VERY long time

Please mark posts as solutions if they solve your problem!

http://www.cstl.com

l'image des James Hawk

You could also use Windows PE off a USB memory stick and decrypt from that. Works just as fast as plugging the HDD in to another machine. This Knowledge Base Article should help. Just remember to boot your machine off USB instead of the HDD or CD/DVD.

l'image des TXGUY

Thanks for all the response's, but  I am not able to access my boot sequence, and I will need a bootable floppy disk to boot from. The computer that I am trying to use has an older version of PGP 9.?. My current computer has 10.1. So I cannot decrypt from other computer. If I had a bootable floppy, maybe I could use a DOS command to decrypt?

 

l'image des Tom Mc

While it is stressed that you must use the same PGP version when decrypting with the PGP WDE Recovery CD, I've not heard of any problems with using a newer version on another computer to decrypt the disk.

When you consider your issue resolved, please click Mark As Solution on the most helpful response.

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l'image des Tom Mc

Are you having success with this?

When you consider your issue resolved, please click Mark As Solution on the most helpful response.

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l'image des TXGUY

I am in the process of trying to find a floppy disk to boot from. I will let you know when I do.

l'image des James Hawk

If you can boot from a floppy, surely you can get to the BIOS (before the PGP bootguard screen) to enable booting from CDs and/or USB devices, depending on the age of the BIOS/motherboard.