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allow visibitlity to all my organisation support tickets

Created: 03 Fév. 2013 • Updated: 13 Nov. 2014 | 3 comments
l'image des moorrees@fox-it.com
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État : Révisé

Hi, previously at the clearwellsystem support portal, i could view and manage all my organisation's support call's and monitor them, and/or reply to them.

Right now, i can only see the support tickets that i created myself, and not the tickets my colleagues created. This is not very good for continuity. Especially when it are prio 1 calls.

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l'image des interested_party

I agree although I believe the way around this is to setup a distribution list at the customers end.    One account that everyone logs in as and emails go to a distribution list.

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l'image des moorrees@fox-it.com

That is completely against all security best practices you have learned.

Always use personalized accounts. Don't create unsafe workarounds :)

Sharing passwords (and accounts) is the beginning of using unsafe passwords and a very good starting point for social engineering.

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l'image des Bashyam Anant

This is not a product issue. 

Bashyam Anant

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