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7.5

Results for 7.5

Ruleset executed is defined as a Process Message in the History. However, this contains a lot of unneeded information which would be nice to exclude from the History using the Filter.  If we exclude all Process Message, we also exclude too much, ...
Idée par Kelly VG | 22 Avr. 2015 | 1 commentaire
I need a solution Hi Guys! Is SLA per technician or group posible? If NO, why? If YES, how? Thanks! An SLA normally gets set on a An SLA normally gets set on a ticket ...
Discussion du forum par Marilou | 22 Avr. 2015 | 1 commentaire
I need a solution Hello All, My company wants to leverage servicedesk 7.5 to handle requests from end users that has nothing to do with IT. For example, they want to be able to open ...
Discussion du forum par KSchmeck | 15 Avr. 2015 | 3 comments
When creating email templates and rules, you use a drop down to choose what you want to include such as processID, AffectedUser, etc. Parsing the "affecteduser" option to use their first name only would be more personalized and give the user a ...
Idée par KSchmeck | 15 Avr. 2015 | 1 commentaire
I need a solution Process view page - Always expand User Comments We have a webbpart with Comments and the comments are truncated. Is it possible to turn of truncation? Se ...
Discussion du forum par Callander | 15 Avr. 2015 | 3 comments
I need a solution Hi, Our existing process requires that Backout plans and voting are mandatory on our change requests. I have had a look but cannot see a way of settings these ...
Discussion du forum par ABrain | 14 Avr. 2015 | 1 commentaire
I need a solution Hello All, I am trying to edit some content in "submit request" tab. Specifically the text under "report incident" to be more intuitive ...
Ce problème a été résolu
Discussion du forum par KSchmeck | 10 Avr. 2015 | 3 comments
I need a solution When we are doing an update AD synch for Servicedesk the status nearly always says over 20% of the users need synching, which is puzzling. There should be only a ...
Discussion du forum par smassie | 10 Avr. 2015 | 3 comments
I need a solution Does anyone know how to change the data fields the satisfaction survey can read/save? The current get/save satsifaction survey data components have 5 fields ...
Discussion du forum par smassie | 10 Avr. 2015 | 2 comments
I need a solution First of all, we have a certificate for for our server and want it to answer to the alias darsupportdev.dev.jhu.edu. For example… Current URL ...
Discussion du forum par koppitz1 | 08 Avr. 2015 | 1 commentaire