Eugene is a fictional IT manager created by Symantec who encounters many of the same challenges faced by Symantec customers. His fictional world is consists of co-workers, direct reports, business owners, and executives who exhibit idiosyncrasies representative of the characters found in television sitcoms such as Seinfeld or Home Improvement. Readers will learn how Symantec solutions can help them solve real-world problems while having a good laugh at Eugene and the different individuals with whom he must deal.