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This group is sponsored by the ServiceDesk product team and intended to provide you with the best information and templates available to help make your experience with ServiceDesk a success. We monitor this group and highlight the most relevant content from Connect. Join the ServiceDesk group and become apart of the ServiceDesk community—together, we can combine our product knowledge and your real-world expertise to create a more powerful ServiceDesk experience.

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New discussion 24 May 2013
CNWilliams posted: ServiceDesk 7.5 MP1 Documentation
I do not need a solution (just sharing information) ServiceDesk 7.5 MP1 documentation Document Location Symantec™ ServiceDesk 7.5 MP1 Release Notes http://www.symantec
idea comment 23 May 2013
Lark commented on: Symantec Service Desk 7.5 - Automation Rule backup and restore option
Hi TGiles, Sorry to pressure you but did that article and video get posted?  The MP1 implementation guide references HOWTO84051 "How to Backup and Restore Automation Rulesets and Email Templates" but that doesn't seem to ...
New article 23 May 2013
CNWilliams posted: ServiceDesk Documentation
Version Documents ServiceDesk 7.5 MP1 Symantec™ ServiceDesk 7.5 MP1 Implementation Guide Symantec™ ServiceDesk 7.5 MP1 User Guide Symantec™ ServiceDesk 7.5 MP1 Release Notes ServiceDesk 7.5
discussion comment 23 May 2013
CNWilliams commented on: ServiceDesk 7.5 MP1 Release
ServiceDesk 7.5 MP1 is live. For documentation, see the following post: https://www-secure.symantec.com/connect/forums/servicedesk-75-mp1-documentation Kindest Regards, CNWilliams
New discussion 23 May 2013
CNWilliams posted: ServiceDesk 7.5 MP1 Documentation
I do not need a solution (just sharing information) ServiceDesk 7.5 MP1 documentation Document Location Symantec™ ServiceDesk 7.5 MP1 Release Notes http://www.symantec.co
discussion comment 20 May 2013
Seralar commented on: Quiksoft.EasyMail.SSL.: The server certificate could not be verified
HI,   The problem was with exchange account permissions.. All works fine now Thanks everyone for your support
article comment 23 Apr 2013
CNWilliams commented on: Workflow Documentation
Intuitive Rob, You have the correct link. The problems is as follows: ServiceDesk 7.5 contains a pre-release version of Workflow 7.5. But because Workflow is officially part of the Symantec Management Platform, Workflow 7.5 will not be ...
New idea 14 May 2013
Dan B posted: Rules and Templates - Organisations
There has been mention of additional options in Rules and Templates to allow both more login and other fields to be included in the MP1 release Does this include allowing Organisational Units to be leveraged in both Rules and Templates?   We have a need for ... - Notifications to b
discussion comment 14 May 2013
Dan B commented on: Organizational Structure
Thanks for the response.  I will open an idea about the organisations and rules/templates
discussion comment 14 May 2013
rhamner commented on: Can we create SD users via SQL query?
This should be pretty simple. See pseudo flow below. Get your users from DB, spreadsheet, etc. Loop through users ('For Each Element in Collection') Check if user exists ('Get user by Email' or 'Test If User ...