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This group is sponsored by the ServiceDesk product team and intended to provide you with the best information and templates available to help make your experience with ServiceDesk a success. We monitor this group and highlight the most relevant content from Connect. Join the ServiceDesk group and become apart of the ServiceDesk community—together, we can combine our product knowledge and your real-world expertise to create a more powerful ServiceDesk experience.

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idea comment 14 Apr 2013
Dan B commented on: Confirmation to close subtasks when closing incident
I Agree,   Users should be warned if a ticket has outstanding subtasks.   Some flexibility here would be appreciated. 1)  If a Ticket has outstanding tasks warn user there are outstanding tasks.    Ideally a ...
discussion comment 12 Apr 2013
QuietLeni commented on: ServiceDesk Email Configuration
missyd, Currently, with SD version 7.5.1, there is no out-of-the box setup for SMTP authentication. You just have to set up your SMTP gateway to recieve from one IP Address and then relay outside, as required. SMTP authentication is coming ...
discussion comment 11 Apr 2013
Palvaran commented on: Portal Login Speed in Servicedesk 7.5
That is a great article!  Thanks for the link! One other thing to mention is that, IIS could be the culprit.  Did you seperate your IIS AppPools and set them to recycle on a set time rather than the default 1720 minutes?
discussion comment 11 Apr 2013
HarrisT commented on: Removing all Users from Assign owner pulldown. Servicedesk 7.5
Aah, that makes much more sense. Unfortunately there is no way to customize this form. The search will always find any user who meets the criteria of the search. This certainly could be considered as an enhancement request for a future version ...
discussion comment 10 Apr 2013
chaotech commented on: Incident Managment Resolve button does nothing.
Check out the solution post for this article. Might be what you are running into. There is also a project on connect or swat somewhere that closes 'orphaned' incidents. We've had a few, and it works great. Not sure if ...
discussion comment 08 Apr 2013
CBZ9104 commented on: Service Desk 7.5 License count showing 0
Hi reecardo Thanks for the reply. Yes its resolve by giving SMP credential properly.    
New article 05 Apr 2013
BRING posted: Configuring SD.Email.Monitor for Notification of New Incident Emails in Servicedesk 7.1 Sp2
Introduction One of the things that many Servicedesk technicians would like is an email notification when emails are sent to the tickets for which they have task assignments. The changes to the SD.Email.Monitor process outlined below provide this functionality, and also include a Process Messa
New blog entry 04 Apr 2013
mgreer posted: How to Implement a Successful Self-Service Strategy webcast - Recording now available
A recording of this webcast is now available here: http://bit.ly/10xFJQP Learn how to implement a successful Self-Service strategy that benefits both end-users and IT while fulfilling end-user expectations for IT Service Delivery. Agenda:  Evolution of Self-Service auto
event comment 03 Apr 2013
etk1131 commented on: How to Implement a Successful Self-Service Strategy webcast - April 3, 2013
Is a recording of the webcast going to be posted?  I found out yesterday that I'm going to be booked in back to back meetings and can't attend.
discussion comment 03 Apr 2013
chaotech commented on: Rules and Notifications
We are actually handling all of our email/pager notifications via a custom workflow. Gives you the flexibility to include more data (e.g. affected user info, etc) in your notifications, but also build in any logic you might want. It's ...