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discussion comment 30 Jan 2013

gBBB commented on: Service Desk/Workflow 7.5 Screen Capture errors out if "Allow Remote Connections" is disabled.

I neglected to note this in my original response, but I did record this as a ticket in our internal system (as we do with many of the issues raised in this forum). Look for it to be fixed in a future release. Thanks for the feedback.

New discussion 25 Jan 2013

ohzone posted: ServiceDesk 7.5 January 24 Webcast - Now Available On Demand

I do not need a solution (just sharing information) This webinar will provide an overview of the configuration features, functionality and capabilities in the new ServiceDesk 7.5 release. Topics / Agenda: Incident Clas

event comment 23 Jan 2013

RAWolfe commented on: ServiceDesk 7.5 webinar event - Jan 24

I really appreciate the webinars that are given on a periodic basis.

idea comment 24 Jan 2013

QuietLeni commented on: Can we please have the SD 7.5 User Guide and Implementation Guide give directions about the Incident Types?

Thanks CNWilliams!

idea comment 24 Jan 2013

QuietLeni commented on: Can we please include a direction to install the "SQL Server CLR Types" Feature from the SQL Server Feature Pack in the Service Desk Implementation Guide?

Thanks CNWilliams!

discussion comment 24 Jan 2013

CNWilliams commented on: Can we customize the Incident Types in SD 7.5?

QuietLeni, The Symantec ServiceDesk 7.5 User Guide has been updated. http://www.symantec.com/docs/DOC5721 The Incident Response page topic has been updated; Table 14-1 Options on the Incident Response ...