ServiceDesk

Public Group | Founded: 14 Aug 2012 | Serving 196 members

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discussion comment 03 Jan 2013

toomas commented on: Add Process Comment Inline webpart (7.5)

Edit: Apparently I can't read. Didn't notice the version in the thread title. :)

discussion comment 02 Jan 2013

TGiles commented on: Incident Template issue in ServiceDesk 7.5

Michael, This is a known issue that was addressed in KB #TECH200154.

discussion comment 27 Dec 2012

Seralar commented on: Ruleset executed, but fail to apply ( ServiceDesk 7.5)

HI, I change the SLA related logic and It works.

discussion comment 19 Dec 2012

CBZ9104 commented on: ServiceDesk 7.5 Password reset

Hi Toomas The procedure which you saying is not running this in our environment. We trying to use this reset password in default SD configuration mode we have not yet modified or customize any workflow related this. Is it necessary to modifiy ...

discussion comment 15 Dec 2012

CBZ9104 commented on: Could not create network share access folder

Hi Toomas Thanks for the reply. I done the approval process but whats next 1) on the user side where User able to see share folder and for how much user can see share folder 2) What about disconnect that share driver from user profile

idea comment 12 Dec 2012

jpellet2 commented on: SD 7.5: Additional Automation Rules Options

Classification has also been left out of the automation rules. I can perhaps understand why it was due to custom hierarchy being built by the customer but being able to set classification based on Title or something to that effect would be great ...

New discussion 12 Dec 2012

CBZ9104 posted: Servicedesk Report -- Incident resolved by Technician

I need a solution Hi 1) Can we get Technician wise report like Incident reslove by Technician by month wise 2) There are default group like change manager, problem manager, etc. If I added any technician to problem manage

New discussion 11 Dec 2012

CBZ9104 posted: servicedesk dashboard report

I need a solution hi I want see servicdesk report in dashboard format. I know there is option available on portal called Technican Dashboard but I am unable to see any dashboard after selecting report any view we have

discussion comment 08 Dec 2012

toomas commented on: Incident Management Department and Location

Department and Location are retrieved from CMDB at runtime (well, mostly at runtime, they are cached as well).

discussion comment 08 Dec 2012

toomas commented on: I am having Errors in service desk 7.5

That has something to do with rendering a report in chart form. Do you have some of these, maybe on a Dashboard type page? Are these working normally?