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Workflow and ServiceDesk

Public Group | Founded: 12 Jan 2010 | Serving 986 members

This group provides a one-stop shop for everything Workflow—from example workflows and templates to videos and user forums.

This group is sponsored by the Symantec Workflow and ServiceDesk team. This means that any templates or videos posted to this group are either from us, or approved by us. We have put together hours of video, miles of documents, and spent months—no—years to bring you the best information on Workflow processes and integration. Join our group to get the basics, and stay with us as we guide you through your journey into complete process automation.

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Our favorites:

Workflow How To Videos
Workflow Documentation
Example Workflow Templates
ServiceDesk How To Videos
ServiceDesk Documentation
Contributing to Workflow's Collaborative Component Pages

Group Activity

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New discussion 29 Jun 2015
So after several years, my org is moving away from the SMP and will be moving to a new endpoint management suite. However, we have yet to find a ServiceDesk replacement that met our needs. Naturally, I'm now tasked with making sure that SD continues to ...
New article 25 Jun 2015
In this article I will show you how to use the 'MultiStateColor' component in the  Forms (Web) Project Type This allows you to change a panel on a Web Form to a specific colour. This can be handy for a RAG Status or Traffic light ...
New article 10 Jun 2015
In this article I will show you how to use the 'Extract Text By Pattern' component in the  Forms (Web) Project Type If you have a need to find a value within string you can use the following: Extract Text By Pattern Class: ...
New article 10 Jun 2015
  In this article I will show you how to use Javascript in the  Forms (Web) Project Type to pass values from a Listbox to a Textarea.   This is similar to how the Email Templates work in ServiceDesk.   Add a Form Builder ...
New article 10 Jun 2015
In this article I will show you how to create a Timer or Countdown in the  Forms (Web) Project Type Add a Form Builder component to the Workflow. Add a Textbox to the Form. Change the Control ID: “counter”. Now edit the Web Form. Go to the ...
New article 05 Jun 2015
In this article I will show you how to create and retrieve Cookies in the Web App Project Type The Cookie components aren't available in the Web App Project type. In a Forms (Web) Project they are under  Input Output    Web ...