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Yes, I understand the Escalation Manager emails are being sent, and that part is working.  What's not working, however, is how the Escalation Notices are being tracked. If I send an escalation email for a Custodian to his/her manager, the ...
Idea by Quoc Ly | 05 Aug 2014 | 0 comments
It would be a good feature to allow seamless exports from EV DA to Clearwell, whether this is via an export or a case migration. At present, review information along side an export to original is lost when importing into Clearwell (it does not provide a ...
Idea by Daly Whyte | 10 Jul 2014 | 0 comments
Depending on workflow, it would be a good option to have the ability to validate that all items in a batch for review are tagged when selecting 'complete review', at present this could be set but no items within actually reviewed. We are ...
Idea by Daly Whyte | 02 Jul 2014 | 1 comment
We setup a large number of recurring Hold Tasks.  Due to the large number of employees we have it is not possible to be kept in the loop whenever someone leaves the company.  So we would like a report or some sort of notification when someone that has ...
Idea by Mojorsn | 30 Jun 2014 | 0 comments
We typically use EV Hold tasks to keep emails on hold and prevent deletion.  In DA we would set this up to occur every 12 months as we have a 15 month retention policy.  In clearwell our only option is daily or weekly.  This seems to add a lot of extra ...
Idea by Mojorsn | 30 Jun 2014 | 0 comments
We would like the ability to create one EV Hold or Search task that can search across multiple EV sources.  For example a journal archive and a user archive.  In DA you can select a Journal, User, or FSA source all within one search.  Thanks. ...
Idea by Mojorsn | 30 Jun 2014 | 0 comments
Customers often use 3rd party tools like Actiance to archive IM conversations into Enterprise Vault. With Actiance the conversations are archived as EML and not MSG as expected by Symantec eDiscovery Platform powered by Clearwell, it would be very handy ...
Idea by Daly Whyte | 27 Jun 2014 | 1 comment
 In SEP SBE (using the cloud console), I need to enter an exception for a ClickToRun application which puts the executable in the user's profile (ie: c:\documents and settings\username\local ...
Idea by gmvm | 20 Jun 2014 | 1 comment
At present eDP does not handle vcf files as expected, this is the case for loose file where it does not process as a contact and LFI where you are unable to map as it's not EML or MSG - better handling of this would enchance the product. Hi ...
Idea by Daly Whyte | 19 May 2014 | 2 comments
Please offer the option of removing/editing out the  "Confirmation" language and link  from all quarterly reminder emails to the Custodians.  The same is requested for Legal Hold Release notices sent to Custodians.  There may be ...
Idea by HenryM | 15 May 2014 | 0 comments