Ability to disable Alerts for a specific scanner.
Created: 22 Mar 2010 | 4 comments
Hi,
my customer is getting alerts because an hard disk is broken. This is nice to see and useful for the Admins.
Might be suseful to disable those alerts once I got the first one and I took an action to fix it.
For example, I'm waiting the new hard disk onsite.
Currently I have the option to disable the alerts for all the scanners, but what happens if i disable it and another appliance is facing the same issue?
Version 9.0 has been improved a lot on the Alert page, but can we consider to have a tab like in the logs page, where I can select the scanner to address rather then all of them?
Today the customer is getting a good number of alerts in the inbox until the part is not replaced.
regards
Chris
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Comments
I wouldn't go for disabling
I wouldn't go for disabling alerts on a scanner (i.e. would be extremely rare, but another disk may fail in the meantime) but to have a way to acknowledge the alert and stop receiving alerts for that specific event as the administrator is already aware of that.
Federico
If you acknowledge the alert
the CC Host display should show the suspended alert in some fashion. I'm not clear how the system would know it should start sending alerts for the same error from the same scanner later.
Disabling all alerts is certainly a bad move, you'll eventually forget to re-enable them.
I could see a suspend for x
I could see a suspend for x amount of time option being useful. I'd prefer to have the option time based instead of on/off only if possible. Especially if it's an alert where I'd be depending on someone else to do something.
I'm monitoring the SBGs via
I'm monitoring the SBGs via SNMP and my experts are able to see the disk go bad, be removed, start sync, and complete sync. These get e-mailed to me (once), and are also on our IT Operations Management consoles. They cut a Incident ticket as assign it to my team as well.
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