Video Screencast Help
Search Video Help Close Back
to help
New in the Rewards Catalog: Vouchers for "Symantec Technical Specialist" and "Symantec Certified Specialist" exams.

Ability to excude specific drives from Centralized exception

Created: 11 Sep 2009 | 16 comments
Rafeeq's picture
7 Agree
1 Disagree
+6 8 Votes
Login to vote

Hi,

I sep , we can exclude folders but not the entire drives, I' m some cases we need the ablility to exclude the entire drives, in centralized exception drop down menu, it should give the list of drives on each clients so that we can exclude

When we click on logs, we can get the detected process, in the same manner we should have clients with their drive names so that we can exclude them.

in addition to the logs clients send, we can have them to send Drive details so that we can browse and exclude folders.

Comments

Jeremy Dundon's picture
11
Sep
2009
2 Votes 0
Login to vote

clarification

Can you give an example of a time when you must exclude an entire drive? 

Rafeeq's picture
11
Sep
2009
2 Votes +2
Login to vote

hi

same users have backups on external drives and those need to be exclude.
had some customers who need the entire drive to be excluded, they will run a scan at the end when all the backups are done for that drive, may be once in 2 months.

Please don't forget to mark your thread solved with whatever answer helped you : ) Rafeeq

Jeremy Dundon's picture
11
Sep
2009
2 Votes 0
Login to vote

I would suggest...

My suggestion would be to not put data at the root of the drive.  Make a directory for the data to go to and make an exception for that directory. 

Excluding an entire drive is just too much of a security risk.

timaa's picture
11
Sep
2009
1 Vote +1
Login to vote

reply to Jeremy

There are difherent examples when someone would want a whole drive letter excluded. In one I can think of is the additional drive on a server that only has Databases.

Regardless of how/why someone want's to exclude a drive letter, it should be an option. If you are asking the question to see if a person/company may be putting themselves at risk/vulnerable; wouldn't the mindest be that you should never be able to make any exclusions.

Symantec isn't responsible for how people configure there policies.

https://www-secure.symantec.com/connect/idea/exclusion-wild-cards

This option needs to be added

Jeremy Dundon's picture
11
Sep
2009
2 Votes 0
Login to vote

When you make an exception

When you make an exception you are lowering your security. The trade off that you get improved performance.

The larger the exception that is made, the larger the hole in your security becomes. Excluding an entire drive from being scanned could cripple your entire environment were you to experience any threat that put autorun.inf on all drives.

In the example in your Idea that you linked above was SQL. Once it is common practice for the SQL directory to be excluded virus writers will start dumping files there, knowing that AV most likely wont scan that directory. This is why I suggested excluding the extension instead of the directory, it is safer.

In any case, my comments on this idea are just cautionary; I am not a developer, nor do I have any contact with them.

sandra.g's picture
11
Sep
2009
3 Votes +1
Login to vote

I disagree.  If we made such

I disagree.  If we made such an obvious security risk an option, then there would be no end to the calls asking us why the program offered it as an option after a security event landed and launched from the excluded drive.

If there are backups or database files to be excluded, create exclusions for filetypes.

My two cents, :)
sanrda

Symantec Technical Support Engineer, LAM/NAM //  SAV/SEP for Mac
Don't forget to mark your thread as 'solved' with the answer that best helped you!
 

timaa's picture
11
Sep
2009
1 Vote +1
Login to vote

Symantecs Responsibility

I understand where you guys are coming from. But if Symantec is worried about the calls that come in after an event there shouldn't be any options for exclusions.

My point here is since exclusions are available limiting what you can exclude is enforcing what Symantec thinks security should be and does not leave it up to the company to decide.

If Symantec was worried about all the calls after the outbreak Symantec should make it where you get a warning notification EVERY time you are making ANY exclusion. And then a different setting can be made where the SEPM administrators have the option not to get the wonderful WARNING YOU ARE CREATING AN EXCLUSION THAT MAKES YOU MORE VULNERABLE messge.

The other point I have to make is, I assume that most people who are the SEPM administrators or the security team who make the policy decisions work with security, and understand the risks they are taking with every exclusion.

sandra.g's picture
11
Sep
2009
2 Votes +2
Login to vote

It's isn't about the calls. 

It's isn't about the calls.  It's about preventative measures against giant, gaping security holes.  With a little extra time and effort, one can be very specific about the exclusions set, and the more specific the exclusions are, the more secure everything ends up being.  

Too many people click through pop-up messages without reading them for me to be comfortable with that being a viable alternative.  It's dangerous for someone who might click through such a message, might not have thought through the security implications of allowing executables, autorun.inf files, etc., free rein over an entire mounted disk (or at least the potential to do so).  Not everyone using SEP has a security team.  Sometimes the SEPM administrator is the person closest to the server.

However... if you feel this strongly about the option being available, feel free to post a new idea in the Ideas section.

sandra

Symantec Technical Support Engineer, LAM/NAM //  SAV/SEP for Mac
Don't forget to mark your thread as 'solved' with the answer that best helped you!
 

Rafeeq's picture
16
Sep
2009
1 Vote +1
Login to vote

If its about security

if its about security, i would like to ask one question here,

we all know that virus spread using autorun.inf file
does symantec scan this file? at the root of every drive?
if yes, i would be more than happy.
if no, please let me know the reason...thanks for your time..

Please don't forget to mark your thread solved with whatever answer helped you : ) Rafeeq

sandra.g's picture
16
Sep
2009
2 Votes +2
Login to vote

Autorun.inf

Yes, it is scanned, if the drive is scanned.  It is not a malicious file, though.  It is a text file.

From: 'How to prevent a virus from spreading using the "AutoRun" feature'
Document ID: 2008032111570648
> Web URL: http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2008032111570648 

Note: The "autorun.inf" file in and of itself, is not malicious.  It is just a text file. 
If you open it with a text editor you will see a line similar to this:

[AutoRun]
open= [path][filename].exe

 If the file [filename.exe] in the specified path is not detected by Symantec AntiVirus or Symantec Endpoint Protection, please submit the file to Symantec Security Response using the instructions in the following document:

"How to Use the Web Submission Process" at:
http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2007090711312848

I would add to this that the [filename.exe] in the specified path may be a legitimate executable.

I hope this clarifies things.

sandra

Symantec Technical Support Engineer, LAM/NAM //  SAV/SEP for Mac
Don't forget to mark your thread as 'solved' with the answer that best helped you!
 

Jeremy Dundon's picture
16
Sep
2009
1 Vote +1
Login to vote

yes.

We do scan autorun.inf; provided of course there is not an exception for that file extension and the AV has been configured to scan all file types and not just certain extensions.

There are even generic detections that will pick up several autorun.inf variants for known threats; I have seen logs from machines where this has happened.

Rafeeq's picture
16
Sep
2009
0 Votes 0
Login to vote

Hello

Hello Sandra,

Thanks your excellent reply, i'm protected with Autorun Viruses :)

Please don't forget to mark your thread solved with whatever answer helped you : ) Rafeeq

Rafeeq's picture
17
Sep
2009
0 Votes 0
Login to vote

hi

Does it scan autorun.inf can you please confirm on this link.

https://www-secure.symantec.com/connect/forums/autoruninf-virus-remains-undetected

https://www-secure.symantec.com/connect/blogs/kb-971029-good-step-towards-malware-propagation-prevention#comment-2993391

Please don't forget to mark your thread solved with whatever answer helped you : ) Rafeeq

sandra.g's picture
17
Sep
2009
1 Vote +1
Login to vote

On the first one, someone has

On the first one, someone has already posted the same link I did.

The second one I think speaks for itself, differentiating between the file itself and its being used for malicious purposes.

sandra

Symantec Technical Support Engineer, LAM/NAM //  SAV/SEP for Mac
Don't forget to mark your thread as 'solved' with the answer that best helped you!
 

Mithun Sanghavi's picture
08
Mar
2010
0 Votes 0
Login to vote

We have a number of Customers looking for the same

Hello,

Please check the following Forum Link which explains us the same.

SAV 10 and Microsoft KB822158

http://www.symantec.com/connect/forums/sav-10-and-microsoft-kb822158

https://www-secure.symantec.com/connect/idea/ability-excude-specific-drives-centralized-exception

Lets create a way to create exception rul which is followed globally:

http://support.microsoft.com/kb/822158

Regards,

Mithun Sanghavi

Mithun Sanghavi
Symantec Technical Support Engineer, SEP
MIM | MCSA | SCTS | ITIL v3

Follow me on Twitter: @mithun_sanghavi

Don't forget to mark your thread as 'SOLVED' with the answer that best helped yo

Mithun Sanghavi's picture
08
Mar
2010
0 Votes 0
Login to vote

We have a number of Customers looking for the same

Hello,

Lets create a way to create exception rule which is followed globally:

http://support.microsoft.com/kb/822158

Regards,

Mithun Sanghavi

Mithun Sanghavi
Symantec Technical Support Engineer, SEP
MIM | MCSA | SCTS | ITIL v3

Follow me on Twitter: @mithun_sanghavi

Don't forget to mark your thread as 'SOLVED' with the answer that best helped yo