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Continue Installation option when getting a "Pending system changes that require a reboot have been detected" message

Updated: 17 Jan 2010 | 8 comments
Scott Owen's picture
1 Agree
2 Disagree
-1 3 Votes
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Status: In Development

When the installer detects a systems change is present.
Tech article:
http://service1.symantec.com/SUPPORT/ent-security....

Then have an option to Reboot the system (recommended) or continue with the installation.
The current solution is to tell the user to registry edit to find the offending item that could be left by any application.

Comments

Jeremy Dundon's picture
30
Sep
2009
2 Votes 0
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There is a good reason the installation is halted.

If those system changes were due to another AV product being uninstalled (or a Windows Service pack) allowing the user to 'continue the install anyway' would break things badly.

Scott Owen's picture
01
Oct
2009
1 Vote +1
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I agree.  If the reason for

I agree.  If the reason for the pending change is another piece of software needing to cleanup.

What I am referring to, is when there is an application installed, that is using that area for other purposes.  No matter how many times you reboot the machine, the offending registry entry will never be removed.

Jeremy Dundon's picture
01
Oct
2009
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To date I have only seen that

To date I have only seen that issue on Vista or 2k8 servers.

I haven't done any research (Google search) to find out how widespread it is but I assume that we aren't the only software vendor to run into this issue.

early_morning's picture
18
Nov
2009
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I have this issue on 2 SQL

I have this issue on 2 SQL Servers; one is a 2003 server and the other is a Win2000 server, and I've tried the workaround to no avail.  Is there any other approach?

I can reboot these machines forever and delete the registry key but it simply won't load SEP client.  I've completed 150 other servers successfully but these 2 are killing me.

matt will fix it's picture
10
Jan
2010
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This is a serious limitation

This is a serious limitation of the SEP installer... because of this problem we have had to write a custom SEP install script to check the registry key, if present reboot the system, then install SEP.

Why can't SEP do this automatically?

JimW's picture
17
Jan
2010
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Resolved in RU6 due out in

Resolved in RU6 due out in Aprilish

There is a key that can be deleted. We discovered that the key we depend on was not cleared correctly by other applications. We removed the dependency on that key in RU6.

JimW

Jim Waggoner Director Product Management, Symantec Endpoint Protection, Enterprise Security Group, Symantec

Syed Fasih Ur Rahman's picture
15
Mar
2010
0 Votes 0
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Unable to install agents on winxp and win 7

HI,

I am having an issue with push installationof winxp Sp3 and win7 with all updates. windows vista and windows 2008 server R2 std edition are working fine. this case has been opened since last 1 and half week but still no body found any solution. If any body here can help me to resolve it wil be highly appreciated.

the error come saying tried the install again - same error -  pending system changes requires reboot. and wheni checked my logs it says

LUCA: InstallLiveUpdate enter.
LUCA: C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\MACPPOFV\LiveUpdate\lucheck.exe
LUCA: InstallLiveUpdate : CreateProcessAndWait( LUCHECK.EXE ) returned 206
MSI (s) (6C:D8) [09:33:34:171]: User policy value 'DisableRollback' is 0
MSI (s) (6C:D8) [09:33:34:171]: Machine policy value 'DisableRollback' is 0
Action ended 09:33:34: InstallFinalize. Return value 3.

please advice

AravindKM's picture
15
Mar
2010
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Pls create a separate thread

Pls create a separate thread for your problem.This is idea section. 

Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind