Create a "Mark as NO Solution" button on Forums

I must admit tho' there will be instances where there is no solution at all to a problem (hopefully few & far between!) & it may prompt some of us to try that little bit harder to change a "No Solution" to "Solution".

Discuss... ;)

 Earlier it was diffrent but now if the discussion is not marked as solution it is taken as no solution..coz everybody tries hard for the solution to get marked..

Aren't the forums that has not yet been marked as solved treated as a problem waiting for a solution?
Unless the thread is only for an ideas, discussions and such.

...if it is known that there is NO solution (e.g. unsupported OS version, unsupported configuration, user requirement not likely to be implemented) then surely it would be better for it to be marked as "No solution" rather than someone thinking "Oh there's no solution for this yet, I wonder if I can find it elsewhere".

I know it's not an absolute necessity, maybe just a nice bit of 'closure'.

Anyway, it was just an idea & it's good to know what others thoughts are on same.

Well Andy ..even in this case the person who points out "This cannot be done" should be marked as Solution so that whoever sees that discussion will know..ok it really can't be done..
So if the user wants that compatibility/configuration.. he can jump into the IDEAs section...

& a very good point - even a solution is a solution to a no solution ;)

Some configuration/compatibilty issues will not be sorted tho' e.g. theoretical scenario (thankfully!): "I want to run NB4.5 with 2008 server as Master as a supported configuration" - not possible & never will be :D

Where I can see that Symantec is working on the cases that has not been marked with "Mark as Solution" button?. I mean the cases that you get into and see that has not yet a solution,  maybe an user don't mark it as solution and it is already solved. I think it is impossible to follow up the amount of cases one by one.

If we can acelerate the way a case should be treated on the meantime that users can not find for a solution. Why don´t try with a simple button that Symantec take care about the issue?. I started the discussion suggesting MARK as NO Solution button.. maybe we can changed it to "Send request to be analysed"?. Even if you open a case by yourself on MySupport, are or can they shared for forums's users on how do you get the solution?.

Again, I said on my firt statements "make sure you have tried all your best to get a solution".

Regards,

Gabriel.

 If the cases are not solved in the Forum then at the same time we should even open a case with Symantec so that they can gather logs and can be escalated to engineering team if required.
Few issues are toooo complex to be resolved on forum.
If we have a suggestion for any requirement/configuration we can any time create an Idea for it.

If every case that get solve would be post as Solved then this would be useless. This will be use by people who try to find there solution but they have to change afterward to solve else it will be forever maks a no solution.

@ Vikram Kumar-SAV to SEP - I think he is right, some are having difficulties getting resolution in forums. If this is the case, Why not call customercare and ask someone live and get your resolution over the phone. =)