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Easy & Comprehensive product supportability Matrix

Created: 17 Nov 2010 • Updated: 20 Sep 2012 | 4 comments
Gaurav Sangamnerkar's picture
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I have observed many times that people have difficulty in finding out the supportability for any product.

If we need proper information, we need to reach out the release notes of specific product because at this point supportability is listed per OS & not per product. This becomes more diffcult for new products which are supported on virutalization technologies like vmware, vSphere, Xen etc..

Is it possible to have a product based support matrix ?

For e.g If I want to see support for SFRAC 5.1, solution should be one table (one click) that lists that SFRAC is supported with Solaris version 8,9 & 10, HP 11.31 , AIX 5.x & 6.x , vmware , Xen etc etc..

Product based support search will be far easier to naviagate rather then looking for each & version of release notes to see what is supported on particular version.

If we see forums as well, there are so many questions around supportability of product.

 

Gaurav

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Riaan.Badenhorst's picture

Thanks for posting the idea, I just posted about it myself (which i suspect you noticed)

 

:)

Regards,

Riaan Badenhorst

You need an OpenVision to see the truth about Backups. Restores are a plus. But that's just Semantics ;)

ITs easy :)

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Gaurav Sangamnerkar's picture

Hi Riaan,

I had this in my mind but somehow was becoming lazy to post...  your post finally gave the boost to go ahead :-)

 

Gaurav

PS: If you are happy with the answer provided, please mark the post as solution. You can do so by clicking link "Mark as Solution" below the answer provided.
 

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jmartin's picture

Are you familiar with the product and platform support matrix on SORT?  We've created a webpage (https://sort.symantec.com/productmatrix) that lists product and platform compatibilities.

Let me know if this helps and if you have any suggestions to make this better.

Regards,

Jeff

Free NetBackup and Storage and Availability product support services at: http://sort.symantec.com

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aborzenkov's picture

The only suggestion is to keep it current. smiley E.g. it states that for SF on SLES10 only SP2 and SP3 are supported (and SP3 only with SF 5.0) while release notes update says SP4 is supported with 5.1; and 5.1 is suported with SP2 and SP3 as well. This is exactly as Gaurav Sangamnerkar wrote:

If we need proper information, we need to reach out the release notes of specific product

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