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Enhancement request: Delay the "out of date defs" warning dialog box

Updated: 17 Jan 2010 | 2 comments
RAJP's picture
5 Agree
0 Disagree
+5 5 Votes
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Status: Reviewed

It would be REALLY nice if the warning dialog box to end users telling them their defs are out of date could be delayed for fifteen minutes or so from the service startup. Our custom warning text has them call the Help Desk so that we know when a desktop may be malfunctioning. But some computers don't get used for a couple of weeks so the first person to use it gets the warning dialog box immediately.

If we could delay the warning dialog box to give it time to catch up, it would be very helpful.

We did not have this issue in SAV 10 because we wake up all computers on Sunday for patching and for a weekly scheduled scan. That was enough time for the defs to stay current.

Unfortunately, SEP 11 in User Mode doesn't work quite the same way. If a computer that's in User Mode is powered up from Wake on LAN but no one logs in, it never updates its defs.

Fixing SEP 11 so a computer in User Mode will get its definitions from either its last location or the default location would also go a long way to ridding us of these nuisance calls. :-)

Interestingly, a SEP 11 computer that is logged off will still get def updates from its last location. But if it's powered up and not logged on, it never gets def updates.

Thanks for listening,

Ray

Comments

AravindKM's picture
26
Aug
2009
0 Votes 0
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Good idea

Good idea

Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind

matt will fix it's picture
10
Jan
2010
1 Vote +1
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same as this idea

same as this idea https://www-secure.symantec.com/connect/idea/damper-definition-out-date-warning-sep-clients

Logic for this warning should be:

  • Computer starts
  • SEP client attempts to update definitions
  • Message is only displayed if defs update fails and defs are now out of date