Force PCAnywhere settings in Altiris CMS7 to High or Low Bandwidth if wanted instead of autodetect.
Created: 03 Jun 2009 | 6 comments
Instead of PCAnywhere that is integrated into Altiris CMS 7 defaulting to Auto-Detect for Connectivity to hosts, would like to be able to default it to Low bandwidth to to the slowness of some WAN links that are being detected as high bandwidth even though the only way to effectively connect requires PCA to be set to Low Bandwidth
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Highly Needed
This feature is greatly needed!!! It is always better to default to a lower setting than to default to a high bandwidth setting and have to wait several minutes for the screen to display so you can then finally change it back to low bandwidth.
agreed
i just went on a fruitless search for this setting myself. short of diving into ini files (which i have not looked for yet, so they may not even exist), i don't think i'll be able to fix this myself.
carbon copy seemed to default to a low-bandwidth setting and as a result was much more usable. sure, it looked ugly, but for support purposes, that's fine. we don't need even 256 color. 16 color would be plenty for support.
also, like the person who posted here: https://www-secure.symantec.com/connect/forums/low-bandwidth-default-pca-altiris-7 i'd like for the quick connect to NOT be installed by default. I can't imagine very many environments where someone would WANT their users to be able to connect to other machines!
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looks like this won't happen soon...
http://www.symantec.com/business/support/index?page=content&id=TECH137375&actp=search&viewlocale=en_US&searchid=1320357305911
that article was created in august 2010 (over a year after this original post) and updated sept 2010. and i suspect the wording there means that this issue will be addressed in the next iteration of PCA, not the next release of ITMS/SMP, especially considering that there's been several releases of SMP since Aug 2010.
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That is the present status..
Yes, that is correct that article below is still the present statement of Symantec regarding that Feature Request:
Known Issue: Unable to change default video settings for pcAnywhere Remote connections from the SMC.
http://www.symantec.com/docs/TECH13737
The Technical Support from Symantec may have some workarounds to offer.
Unfortunately this workaround require manual altering of registry keys and this altered environment is not in the scope of the support. What does it mean? You can use it but at your own risk!
Looks like that disabling the encryption for the quick connect application increase the performance in case a VPN connection is involved.
do you mind sharing that with
do you mind sharing that with us? i have a feeling that most of us here are not afraid of the registry. :)
by the way - your link is missing a 5 at the end. that tech document you linked to is completely unrelated to this thread.
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But at your own risk:
So far I monitored only good results with that “Workaround”.
Please keep in mind that the usage is atyour own risk and not supported!
It need to be done on each Host and Remote.
High Bandwidth (Video Quality)
Lowest value = 1
Next value = 5 then 10,15, 20, 25
Higher value = 100
Low Bandwidth (Color Scale)
4 colors = 2
16 colors = 3
256 colors = 4
High colors (16 bits) = 5
True colors (32 bits) = 6
“HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\pcAnywhere\CurrentVersion\Remote Control" /v ColorScale /t REG_DWORD /d 4 /f
"HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\pcAnywhere\CurrentVersion\Remote Control" /v VideoQuality /t REG_DWORD /d 1 /f
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